Sarah Knows Support Workers

What actually makes a great support worker?

In this episode of Sarah Knows Support Workers, I chat with Taieri from CORA Workforce about why being kind and having good intentions is only the beginning.

Taieri started as a support worker before moving through team leadership, management and support coordination. Along the way, she kept seeing the same problem — good people were being put into complex support roles without always being given the skills, confidence or training they needed.

We talk about:

💥 The difference between being a good person and a skilled support worker
💥 Why support workers need more than basic compliance training
💥 Professional boundaries — being friendly, not friends
💥 Why independent support work also means running a business
💥 Training for the actual person you're supporting, not just ticking boxes
💥 Why support workers need to understand the “why” behind what they do
💥 The gaps Taieri saw that led her to create CORA Workforce
💥 How better training can improve support for participants AND protect workers
💥 Why an informed support worker can make a massive difference

Taieri also explains how CORA Workforce uses practical, scenario-based learning designed specifically for frontline disability support workers, including more than 90 courses and training pathways for individual workers and providers.

🎓 Want to check out the training?

If you're an independent support worker wanting to build your skills, or you're an NDIS provider wanting better training and capability across your team, check out CORA Workforce:

👉 coraworkforce.com.au

You can explore the courses, individual support worker options and provider plans, or request a demo directly through the website.

Because participants deserve great support — and support workers deserve the training to actually deliver it. 💚

What does good support actually look like from a family’s point of view?

In this episode, Sarah sits down with author, speaker, radio host and mum Julie Fisher to talk about raising her son Darcy, who has Down syndrome, and everything her family has learned along the way.

Julie shares the reality of receiving Darcy’s diagnosis, navigating medical challenges, raising three boys, finding the right support workers and providers, and why understanding the whole family matters when you’re supporting someone with disability.

They also chat about inclusion, community attitudes, NDIS changes, Julie’s books, her advocacy work and the simple message that has become a huge part of everything she does:

Give people the chance, and you’ll see them shine.

A warm, funny and very real conversation about disability, family, choice and what great support can look like.

What happens when lived experience, youth work, case management and a belief in doing support differently all come together?

In this episode of Sarah Knows Support Workers, Sarah sits down with Luke Wilson, founder of Paylos, for an honest conversation about the journey from working in residential care and case management to building one of Victoria’s most recognised youth and disability support organisations.

Luke shares how his own lived experience shaped the work he does today, why every young person deserves someone in their corner, and how Paylos grew from a grassroots idea into an organisation supporting hundreds of young people.

They talk about:

• Building Paylos from the ground up
• NDIS support workers and what great support really looks like
• Youth work, mentoring and positive role models
• Trauma-informed and strength-based support without all the jargon
• Why community access is about much more than “going out for a coffee”
• The importance of early intervention
• Why waiting until someone reaches crisis costs everyone more
• The moment Luke nearly walked away from Paylos
• Growing a purpose-led disability and youth services organisation
• Co-design, lived experience and bringing young people’s voices into the room
• The future of Paylos and creating pathways into employment

This is a conversation about NDIS support, youth work, early intervention, community inclusion, lived experience and the power of having someone genuinely in your corner.

🎙️ Sarah Knows Support Workers
Real conversations about support work, the NDIS, disability services and the people doing things differently.

#NDIS #SupportWorkers #YouthWork #EarlyIntervention #DisabilitySupport #Paylos #CommunityAccess #TraumaInformedCare #NDISProvider #LivedExperience

Thinking of going from solo support worker to running your own business?

This episode is for the support workers who are amazing on shift but are starting to ask, “Could I actually turn this into something bigger?”

We’re talking about the jump from doing the work to building something that can actually grow. Clients, boundaries, systems, pricing, confidence, admin, and the part no one likes to say out loud… you cannot just wing it forever.

Because being good at support work is one thing.
Building a business around it is a whole different beast.

In this episode, we chat about:

How to know if you’re ready to go solo
Why local support work still matters
The difference between being busy and being profitable
What support workers need to think about before scaling
Why systems save your sanity
How to stop treating your business like a side quest

This is real talk for support workers who want more freedom, more impact, and less chaos.

No fancy business fluff. Just the stuff you actually need to think about before you make the leap.

🎧 Listen now and send this to a support worker who keeps saying, “I reckon I could do this myself.”

Most people think buying an NDIS business is just a matter of snapping up a shiny registration online—big mistake. Sarah dives into why that "easy buy" is a dangerous illusion and how rushing in without proper checks can threaten your reputation, your finances, and most importantly, the people you support.This isn’t a quick flip like selling burgers or clothes—you're stepping into a complex world where trust, compliance, and participant safety are everything. Sarah shares the real risks of buying a "clean skin" registration, explaining why registration isn’t a shortcut but a license to deliver safe, quality care. She breaks down the critical questions you must ask before signing any dotted line: What exactly are you buying? Who are the people involved? Are the participants aware and protected? And crucially, do you understand the responsibilities that come with each registration group?You’ll discover: how to spot red flags like poor audits, staff issues, or murky systems that spell disaster down the road. Sarah unpacks the legal, financial, and ethical landmines lurking behind careless purchases—and why the sector is demanding higher standards. Plus, her top tips for vetting providers, interrogating sales promises, and embracing the true responsibilities of a quality provider.Why does it matter? Because buying blindly could mean risking people’s lives for a quick profit, and that’s a gamble nobody should take. The shift toward accountability and compliance isn’t just bureaucratic red tape—it’s a safeguard for vulnerable lives. If you’re considering buying an NDIS business, or just want to understand the risks of jumping in unprepared, this episode is your crash course in doing it right.Ready to avoid the costly pitfalls and actually do right by your future participants? Tune in. Sarah’s no-nonsense advice could save you—and the people you serve—a whole lot of trouble.

The new NDIS Annual Pricing Review is 186 pages long… and respectfully, most support workers do not have time to read it front to back unless they have lost a bet.

In this solo episode, Sarah breaks down the key pages support workers, independent support workers and sole traders should read — in order — to understand what the NDIS is proposing, why it matters and what could change before January 2027.

We cover:

• Pages 6–14 for the executive summary
• Pages 32–36 for the reasoning behind registered vs unregistered provider pricing
• Pages 37–59 to understand how support worker rates are built
• Pages 136–154 for community participation, travel, cancellations and the proposed 10% reduction for some unregistered providers
• Pages 176–178 for the Disability Support Worker Cost Model

This is not a new invoicing rate card. It is the NDIA’s Annual Pricing Review and its recommendations for future pricing.

If you invoice NDIS participants, work independently, run a small support-worker business, or deliver community access and participation supports, this episode is your easy-English starting point.

Go read it. Understand it. Do not let January 2027 sneak up on you wearing a fake moustache.

NDIS providers, support worker businesses and independents, this one is for you.

In this solo episode, I’m talking about why social media in 2026 needs to be more than copied Canva posts and “we’re hiring” tiles.

Instagram and TikTok are where many support workers are scrolling.
YouTube is where you can build a trust library with deeper content.
LinkedIn is where business-to-business relationships happen with providers, support coordinators, plan managers and sector leaders.

But the big message is this: your content needs to feel real.

People want to see helpful information, real stories, clear education, reels, carousels, collaboration and proof that your organisation actually understands the people it supports.

If you want support workers to join you, families to trust you, and support coordinators to refer to you, your social media needs to do more than look pretty.

It needs to connect.

She Was Denied an iPad at School — Now Keeley’s Cause Has Helped 691 Kids With Autism

In this episode of Sarah Knows Support Workers, Sarah chats with Sharon from Keeley’s Cause about the powerful story behind the charity changing lives through iPads, communication, and inclusive education.

Keeley struggled through school, bullying, and being denied the technology that could have supported her learning. After receiving a diagnosis of mild intellectual disability, Keeley turned her pain into purpose and told her mum she wanted to start a charity so other children would not have to go through what she did.

Today, Keeley’s Cause has provided 691 iPads to children with autism, intellectual disability, and communication needs across Australia.

Sarah and Sharon talk about:

How Keeley’s Cause started
Why iPads can be life-changing for autistic and non-verbal children
The reality for families trying to access assistive technology
Why inclusive education still has a long way to go
The emotional impact of giving children a way to communicate
The upcoming Keeley’s Cause Gala and how people can support

This is a beautiful conversation about advocacy, disability, education, family, and what happens when one young person decides to make the world a little fairer.

Support Keeley’s Cause:
Website: keeleyscause.org.au
Instagram/Facebook: Keeley’s Cause

We made it to 100 episodes of Sarah Knows Support Workers — and honestly, I don’t think I realised how big that was until now.

This podcast started with no fancy business plan, no perfect strategy, and no big production team behind it. It started because I genuinely enjoy talking to people in the NDIS, disability and aged care sector. I love hearing how people got started, what they have learned, what they are still figuring out, and how they keep showing up when things get hard.

In this solo episode, I reflect on the journey to 100 episodes and what this podcast has taught me about support workers, NDIS providers, business owners, participants, leadership, burnout, sector change and resilience.

The truth is, the NDIS sector is not easy right now. There are big changes happening. Providers are under pressure. Support workers are tired. Participants and families are trying to understand what comes next. But through all of that, there are still people doing incredible work every single day.

This episode is a celebration, but it is also a real conversation.

I talk about why the podcast has lasted this long, why curiosity matters, why support workers need more honest conversations, and why storytelling is so important in this sector. Every guest, every solo episode and every listener has helped shape this podcast into something much bigger than I expected.

If you work in the NDIS, aged care, disability support, support coordination, provider space, or frontline care, this episode is for you.

Thank you for listening, sharing, supporting and being part of the first 100 episodes.

Here’s to more real talk, more learning, more sector stories and more conversations that actually matter.

In this episode of Sarah Knows Support Workers, Sarah chats with Stevie-Lee Molina, founder and director of Pure Living Accommodation and Care, about what quality support can really look like in the NDIS.

Stevie-Lee shares her journey from support work, crisis work and child protection into building a registered NDIS business that provides SIL, respite, community access and skill-building supports around the Hunter Valley area.

This conversation covers:

✨ What makes a good SIL home feel like an actual home
✨ Why oversight, communication and routine matter
✨ Green flags families and coordinators should look for
✨ How small goals can lead to huge participant wins
✨ Why support workers need training, guidance and the right attitude
✨ The future of Pure Living, Pure Start and skill-building programs

This episode is full of real talk about participant choice, dignity, independence and building supports that actually help people grow.

To learn more about Stevie-Lee and Pure Living Accommodation and Care, visit:

purelivingaccommodationandcare.com.au

Not all support workers are the same.

Some turn up… and some actually show up.

In this episode of Sarah Knows Support Workers, Sarah talks about the real difference between average support and life-changing support. This isn’t about ticking boxes or following routines — it’s about being present, getting curious, and actually caring about the person in front of you.

We cover:

• Turning up vs showing up as a support worker
• Why curiosity is your biggest strength
• How to spot opportunities that aren’t written in a plan
• Supporting independence in real, everyday moments
• Following through and building trust over time

This episode is for NDIS support workers who want to go beyond the basics and genuinely make an impact.

Because the best support workers?
They give a sh*t.

What should a support worker do when an NDIS participant says no to their support plan? In this episode, Sarah breaks down why participants say no, what support workers often get wrong, and how to respond in a way that respects choice and control while still doing your job well. She covers person-centred care, support plan flexibility, documentation, shift notes, patterns of refusal, when to involve a support coordinator, and how to protect yourself professionally. This is a practical episode for NDIS support workers who want to build trust, respond well in the moment, and support participants in a way that actually fits their life.

NDIS families across Australia are struggling to coordinate care, manage communication, and keep everyone informed. When Lisa Thomson couldn’t find a solution, she built one.

In this episode of Sarah Knows Support Workers, Sarah sits down with Lisa Thomson, founder of Harmonies Home Health Hub, to explore how technology is transforming home care, aged care, and disability support across Australia.

This episode is for support workers, NDIS providers, families, and aged care professionals looking to simplify care coordination and improve outcomes.

• Why NDIS families struggle to coordinate care
• How Harmony Home Health Hub improves communication
• The gap between care plans and real-life delivery
• How technology supports independence
• What better care coordination looks like in Australia

👉 Follow Lisa Thomson & Harmony Home Health Hub
👉 Subscribe to Sarah Knows Support Workers for more NDIS insights

In this episode you'll learn:

https://harmoniehealth.com.au/

NDIS providers across Australia often fear audits — but what if audits became your biggest business advantage?

In this episode of Sarah Knows Support Workers, Sarah speaks with Keturah from Quality HQ about building strong compliance systems that actually support providers, support workers, and participants.

This episode is essential for NDIS providers, business owners, and quality managers.

• Why audits can strengthen your NDIS business
• What the NDIS Commission looks for
• How to build quality systems that work
• Why off-the-shelf policies fail providers
• Where AI fits into NDIS compliance

👉 Follow Keturah & Quality HQ
👉 Subscribe to Sarah Knows Support Workers

Support worker burnout is one of the biggest issues in Australia's NDIS sector — and it's impacting participants, providers, and the workforce.

In this episode of Sarah Knows Support Workers, Sarah shares real insights from 15+ years in the disability sector.

• Signs of support worker burnout
• Why isolation is common in 1:1 supports
• How burnout impacts participants
• What providers should do differently
• How to improve support worker wellbeing

👉 Follow Sarah Heriot
👉 Subscribe to Sarah Knows Support Workers

In this episode you'll learn:

NDIS providers across Australia are trying to grow — but many are doing it backwards.

In this episode of Sarah Knows Support Workers, Sarah speaks with Solomon about building authentic relationships, personal branding, and growing your NDIS business.

• How relationships grow NDIS businesses
• Personal branding for support workers
• Ethical storytelling in disability
• Building trust with families
• Marketing strategies for NDIS providers

👉 Follow Solomon
👉 Subscribe to Sarah Knows Support Workers

In this episode you'll learn:

The right products can restore dignity for NDIS participants — but many support workers don’t know what's available.

In this episode of Sarah Knows Support Workers, Sarah speaks with Bec Parry about adaptive clothing, disability products, and improving daily life for participants.

• Adaptive clothing for disability support
• Continence products and dignity
• Product recommendations for support workers
• Disability supply challenges in Australia
• Person-centred care products

👉 Follow Bec Parry & InCare Supports
👉 Subscribe to Sarah Knows Support Workers

In this episode you'll learn:

Many NDIS providers across Australia struggle to grow — not because their services are poor, but because their marketing isn’t working.

In this episode of Sarah Knows Support Workers, Sarah sits down with Chris Lapa to break down what actually works when growing an NDIS business in Australia.

This episode is for NDIS providers, support workers, and disability business owners wanting to attract more participants and build a strong reputation.

• Common marketing mistakes NDIS providers make
• How to build referral networks in the disability sector
• Personal branding vs business branding
• Marketing strategies for NDIS providers in Australia
• How to grow your NDIS business sustainably

👉 Follow Chris Lapa
👉 Subscribe to Sarah Knows Support Workers

In this episode you'll learn:

Two NDIS participants. Same funding. Same hours. Completely different outcomes. The difference? The support worker.

In this episode of Sarah Knows Support Workers, Sarah shares why matching the right support worker is one of the most important decisions in disability support.

• Why matching matters in disability care
• How poor matching impacts participants
• What choice and control really means
• How providers can improve matching
• Why relationships drive better outcomes

👉 Follow Sarah Heriot
👉 Subscribe to Sarah Knows Support Workers

In this episode you'll learn:

Supporting young people with disability requires trauma-informed care, leadership, and strong support worker teams.

In this episode of Sarah Knows Support Workers, Sarah sits down with Yosmerys Aparicio Cuencas to discuss youth mentoring and building an NDIS business.

• Trauma-informed support for young people
• Building youth mentoring programs
• From support worker to CEO
• Supporting complex behaviours
• Leadership in disability support

👉 Follow Yosmerys Aparicio Cuencas
👉 Subscribe to Sarah Knows Support Workers

SEO Keywords:
NDIS youth support Australia, trauma-informed care disability, youth mentoring NDIS, disability leadership Australia, Sarah Knows Support Workers

In this episode you'll learn:

Running a SIL service and feel like you’re constantly juggling rosters, funding, staff needs, and compliance… and still wondering if you’re getting it right?

You’re not alone — and you’re not failing.

In this episode, Sarah chats with Josh Pix from Resolv, a team that works alongside SIL providers across Australia to fix one of the biggest hidden problems in the sector: rostering and claiming that doesn’t actually match participant funding.

We talk about:
• Why SIL rostering is one of the hardest jobs in the NDIS
• How “being nice” and adding extra hours can quietly cost providers thousands
• The real impact of incorrect rostering on participants and staff
• Why leadership in disability looks different (and starts with kindness)
• What a SIL “health check” actually looks at
• Why even experienced providers get this wrong — and why that’s okay

Josh shares insights from working with hundreds of providers and explains why this isn’t about working harder — it’s about having the right systems and support in place.

If you’ve ever cried over a roster, worried about funding gaps, or felt like SIL is an impossible puzzle… this episode will make you feel seen — and give you a clearer path forward.

🎧 Perfect for SIL providers, service managers, team leaders, and anyone responsible for rostering or compliance in the NDIS space.

I’m not great at elevator pitches — and honestly, I don’t want to be.

I’m better at listening.
Listening to why you do what you do.
How you got here.
And what actually matters to you.

In this episode, I share the real story behind Support Worker Store — how it accidentally turned three years old, how it started while I was pregnant with my third child, and how it evolved from funny support-worker mugs into something much bigger.

We talk about:
✨ Playing too small (and realising it)
✨ Building a brand while pivoting… a lot
✨ The podcast journey (70+ episodes in — wild)
✨ Why matching matters in disability support
✨ The origin story of Swifty Matchy (yes, inspired by reality TV 👀)
✨ And why “that’s not what I ordered” is something too many NDIS participants feel

This isn’t a polished pitch.
It’s the honest, messy, values-driven version.

If you work in the NDIS, care about quality support, or just love a good origin story — this one’s for you.

👇 Drop your thoughts in the comments
👍 Like if this resonated
🔔 Subscribe for more real conversations from inside the sector

— Sarah

Support work can lead to leadership — and Joel Scott proves it.

In this episode of Sarah Knows Support Workers, Sarah speaks with Joel Scott about career growth in Australia's disability sector.

• Career growth in disability support

• From support worker to leadership

• Skills needed to grow

• Leadership in disability services

• Career pathways in NDIS

👉 Follow Joel Scott

👉 Subscribe to Sarah Knows Support Workers

What happens when people inside the NDIS get fed up with broken systems… and decide to build something better?

In this episode, I’m joined by Ammar Kazi and Valentina Aushana, the founders of Australian Therapy Hub (ATH) — an all-in-one platform designed to make therapy simpler, fairer, and more human for NDIS participants, therapists, and families.

We unpack:

• Why the current allied health systems weren’t cutting it

• How admin, travel, and paperwork were eating into actual care

• What happens when participants get real choice and control

• How ATH reduces burnout for therapists

• Why simplicity, clarity, and privacy were non-negotiables

• And how tech can support care without replacing human connection

This isn’t another “tech for tech’s sake” story.
It’s about getting funding back where it belongs — into care, not wasted admin.

ATH is now live, growing, and refining in real time — and 2026 is shaping up to be a big year.

If you’re a:

• NDIS participant or family

• Therapist or allied health professional

• Support coordinator

• Or someone who cares about better systems in care

👉 This episode is for you.

🔗 Learn more:https://austherapyhub.com.au/
📲 Follow: Australian Therapy Hub on Instagram & Facebook

We’re back for 2026 — and kicking off with a powerful conversation.

In this episode of Sarah Knows Support Workers, Sarah sits down with James Bennett, Director of Evergreen Disability Care, to talk about what it really takes to build a disability business with integrity, long-term vision, and heart.

James shares his journey from the corporate world into disability, shaped by lived experience as a parent and years on the ground. This is an honest conversation about leadership, supporting staff properly, and keeping the people we serve at the centre of every decision.

• Why James started Evergreen Disability Care

• Leadership without ego

• Supporting support workers so they stay and thrive

• Capacity building that leads to real independence

• Long-term thinking in the NDIS

• Burnout, boundaries, and balance

• Why integrity and communication still matter

This episode is for support workers, leaders, business owners, and anyone thinking about starting or growing an NDIS service in 2026.

🎧 No shortcuts. No fluff. Just real talk.

In this episode:

What do you learn after 17 years in the disability sector?

In this episode, Sarah Heriot reflects on her journey through support work — from the early days to the major shifts in advocacy, choice, and independent living we see today.

Sarah shares real, lived lessons from working directly with people with disability, watching the sector evolve, and learning what truly creates better outcomes. This is an honest conversation about what’s changed, what’s improved, and what support workers need to hold onto as the sector keeps moving forward.

This episode is for NDIS support workers, independent support workers, providers, and anyone working in disability support who wants perspective, clarity, and grounding from someone who’s been there.

• How support work has changed over the past 17 years

• Why advocacy and real choice matter more than ever

• The shift toward personalised support and independent living

• What listening to the people we support actually looks like

• Why empowerment leads to stronger outcomes

• The importance of continuous learning in support work

The disability sector will keep evolving — but the heart of good support has always stayed the same.

👇 Subscribe for honest, experience-led conversations about support work, the NDIS, and building a sustainable career in care.

In this video, we talk about:

Support work is changing — fast.

In this episode, Sarah Heriot unpacks what it really means to thrive as a support worker in 2026, not just survive the shifts in the NDIS.

We talk about how expectations are evolving, why technology now plays a bigger role than ever, and how support workers can stay relevant, confident, and indispensable — without losing their values or burning out.

This episode is for NDIS support workers, independent support workers, and anyone working in disability support who wants clarity, confidence, and practical strategies for the future.

• What’s changing in support work heading into 2026

• Why innovation and tech literacy matter in the NDIS

• How to understand and back your worth as a support worker

• Staying clear on your role, boundaries, and values

• Skills that will keep you employable and in demand

• Why adaptation (not perfection) is the real key to success

Support work isn’t disappearing — it’s evolving.
And the workers who thrive are the ones who adapt with intention.

👇 Subscribe for honest conversations about support work, the NDIS, and building a sustainable career in care.

In this video, we cover:

Can ChatGPT actually help NDIS support workers — or is it something we should be wary of?

In this episode, Sarah Heriot shares how she uses ChatGPT in everyday NDIS support work to plan meaningful activities, support goal-focused programs, and write clearer professional notes — without replacing the human side of support.

With over 17 years in the disability sector, Sarah explains how AI can reduce mental load for support workers, help expand ideas, and support better outcomes — when used intentionally and ethically.

This episode is for NDIS support workers, independent support workers, providers, and anyone curious about AI in care — explained in plain English, no tech jargon, no fear-mongering.

• How ChatGPT can support planning in NDIS work

• Why AI is a tool, not a replacement for support workers

• How to use prompts properly to get useful results

• Ways AI can assist with professional progress notes

• Where the boundaries are when using AI in support

• Why human judgement and connection still come first

ChatGPT, Sarah Heriot, NDIS support work, AI in disability care, support worker tools, meaningful programs, progress notes, human-centred support, future of support work

👇 Subscribe for more real conversations about support work, the NDIS, and doing this work well.

In this video, you’ll learn:Topics covered:

If you’re tired of juggling apps, emails, and endless admin, this episode’s for you.

Sarah sits down with Matt Cagney, CEO of ShiftCare, to unpack how his platform became the one-stop shop for disability and aged care providers across Australia. From client management and rostering to billing, compliance, and communication — ShiftCare’s doing it all (and doing it well).

Matt shares his journey from the tech world to the care industry, what it takes to design software that genuinely supports support workers, and how community feedback drives every update. They chat about innovation, automation, and how tech can still have heart in a sector built on people and purpose.

Whether you’re running a small NDIS business, managing a large provider, or working 1:1 with participants, this episode gives you a front-row seat to what’s next in care tech.

In this episode, I sit down with Nicole Doherty, founder of Empowered Livability, who drops one of the realest lines you’ll ever hear in the NDIS sector:
👉 “If you’re going to be in this sector — don’t be a dickhead.”

Nicole has over 25 years of experience in community services and has built Empowered Livability on one core value — treat people like people.

We talk about:
🏠 Creating homes that actually feel like home
💬 How emotional intelligence changes everything in care
⚖️ The balance between compliance and compassion
💡 What strong leadership really looks like in the NDIS world

Whether you’re a support worker, provider, or just curious about what good care really means — this one’s a must-watch.

🎧 Also available on Spotify + Apple Podcasts under Support Worker Store Podcast

#NDIS #SupportWorkers #EmpoweredLivability #NDISLeadership #DisabilitySupport #NDISCommunity #CareWithRespect

The first few years of business? Brutal. 💀
But Cedar from MyAssista and Support Worker Store spill the truth: it’s the grind that builds the gold.

In this episode, we talk about:
💬 The messy, unglamorous side of startup life
💡 Why “hustle” still matters when you’re building something from nothing
🧱 Learning skills you never thought you’d need (and wearing all the hats)
🔥 What keeps founders pushing through when the money’s tight and the doubt’s loud

If you’ve ever felt like giving up on your dream — this one’s your pep talk and reality check all in one.

👀 Tune in now to Sarah Knows Support Workers — the podcast for the real, raw, and ridiculously resilient.

#MyAssista #SupportWorkerStore #Entrepreneurship #StartupLife #WomenInBusiness #NDISBusiness #Founders #AustralianStartups #PodcastForFounders

With 19 years in the disability sector, Brett Sams has seen it all — from the overwhelming early days of community care to becoming a behavior support practitioner shaping workplace wellbeing. In this conversation, Brett shares how personal experiences influenced his career, why understanding behavior triggers is essential, and how collaborative support plans can change lives.

We dive into the real talk on burnout, why men in the sector struggle to open up about self-care, and how building a toolbox of wellbeing strategies can protect workers and improve company culture. Whether you’re a support worker, team leader, or provider, this episode will remind you why looking after yourself is just as important as looking after others.

✨ Takeaways:

• Collaborative care = better support outcomes

• Self-care looks different for everyone

• Corporate wellbeing programs can shift workplace culture