Tell Us Your F'ing Story

Luke Woods, founder of Books 365, explains how offshoring accounting and bookkeeping to the Philippines has improved efficiency, reduced costs, and provided access to qualified accountants. He emphasises that success depends on strong communication, clear processes, and treating offshore staff as part of the business, rather than simply outsourcing work. Businesses that provide timely information receive faster, more accurate financial reports and better operational insights. In franchising, consistent financial reporting enables benchmarking and helps franchisors support franchisees more effectively. While AI and automation improve reporting and routine tasks, Luke believes human expertise remains essential for handling complex transactions and analysing business performance.

More BDC Services;Retail Property - https://bdcpartners.com.au/retail-property-specialists/Franchise strategy - https://bdcpartners.com.au/franchise-strategy/Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/Follow our Social Channels;LinkedIn - https://www.linkedin.com/company/bdc-partnersFacebook - https://www.facebook.com/bdcpartners

In this episode of the BDC Partners Podcast, Kristie Coade, CEO of AMC Commercial Cleaning, shares her inspiring journey from a young performer and telemarketer to leading one of Australia’s largest commercial cleaning franchise networks. She discusses her early career, the challenges of growing a family business, and her transition into executive leadership. Christie also provides valuable insights into franchising, business development, and managing large-scale operations across Australia, New Zealand, and the United States. The conversation explores leadership, resilience, company culture, and the importance of supporting franchisees while navigating industry challenges in an evolving business landscape.More BDC Services;Retail Property - https://bdcpartners.com.au/retail-property-specialists/Franchise strategy - https://bdcpartners.com.au/franchise-strategy/Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/Follow our Social Channels;LinkedIn - https://www.linkedin.com/company/bdc-partnersFacebook - https://www.facebook.com/bdcpartners

In this episode of Tell Us Your F’ing Story, Damian Gooden, CEO of HR Central, shares his journey from country Victoria to leading a growing HR business. He discusses how basketball shaped his leadership style, why leaving university became a turning point, and how an unexpected business sale led him to launch HR Central. Damian also explores building a subscription-based HR model, scaling through acquisitions, managing investors, navigating franchising workforce challenges, and why Australian businesses can’t afford to ignore AI and workplace transformation.More BDC Services;Retail Property - https://bdcpartners.com.au/retail-property-specialists/Franchise strategy - https://bdcpartners.com.au/franchise-strategy/Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/Follow our Social Channels;LinkedIn - https://www.linkedin.com/company/bdc-partnersFacebook - https://www.facebook.com/bdcpartners

In Episode 61 Brooke Rodger joins Bruce MacFarlane and John Sully to unpack a career built across retail, media and international expansion — from early PR and TV roles through to high-growth retail brands. Brooke shares practical lessons on building trust with franchisees, measuring marketing ROI, localising global brands, and what it takes to turn a marketing function into a revenue driver.Sponsor / AdvertThis episode is part of the Emerging Giants initiative by BDC Partners — an investment & mentorship program for Australia’s next retail and franchise success stories. Apply to pitch for up to $250,000 and mentoring:Apply / find out more: https://bdcpartners.com.au/emerging-giants-workshop/More BDC Services;Retail Property - https://bdcpartners.com.au/retail-property-specialists/Franchise strategy - https://bdcpartners.com.au/franchise-strategy/Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/Follow our Social Channels;LinkedIn - https://www.linkedin.com/company/bdc-partnersFacebook - https://www.facebook.com/bdcpartners

Tell Us Your F’ing Story: Gary Harley on Building Kieser Australia and the Realities of FranchisingIn this episode, Bruce MacFarlane and John Sully sit down with Gary Harley, founder of Kieser Australia, to talk about how he brought a Swiss physiotherapy and strength-training concept to Australia and turned it into a nationwide network.Gary shares his journey from discovering Kieser in Europe to scaling it locally, the challenges of working with medical professionals, and why not every business should be franchised. From learning the limits of a model to adapting it for success, his story is a candid look at innovation, growth and risk in the fitness and healthcare industries.Sponsor / AdvertThis episode supported by Associated Projects, Australia’s trusted leader in retail fitouts and commercial construction.Emerging Giants PitchfestBDC Partners is hosting Emerging Giants, a pitch night to uncover Australia’s next retail and franchise success stories.📋 Learn more and apply: https://bdcpartners.com.au/emerging-giants-and-pitch-night/

In episode 57 of the Tell Us Your F’ing Story podcast by BDC Partners, Jane Garber Rosenzweig discusses franchise resales and the responsibilities of franchisors when a franchisee wants to exit. She emphasises that franchisors should tightly manage the resale process. Allowing franchisees to handle the sale themselves can lead to delays and negatively impact the overall franchise network. Selecting the right buyer is crucial, as selling to someone unsuitable can harm brand reputation and service quality.Jane highlights the importance of transparent accounting and proper documentation to ensure the business’s value and return on investment (ROI) are clear. New franchise laws also require franchisors to provide franchisees a reasonable opportunity to achieve ROI, making the process more accountable.She also addresses the ethical and legal implications of the “right of first refusal” clause. Misusing this clause for example, holding back approval to buy at a lower price can create unfair situations. Jane recommends that both franchisors and franchisees establish clear systems and guidelines from the start, ensuring transparency, discipline, and support. A structured approach makes resales smoother, helps preserve the brand, and ensures fair outcomes for all parties involved.Looking to revitalise your franchise network? Contact the BDC team to see how we can help.Learn more about BDC Partners: https://bdcpartners.com.auMore BDC Services;Retail Property - https://bdcpartners.com.au/retail-pro...Franchise strategy - https://bdcpartners.com.au/franchise-...Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-reso...Franchise Recruitment - https://bdcpartners.com.au/franchise-...Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee...Franchise lead generation - https://bdcpartners.com.au/franchise-...Follow our Social Channels;LinkedIn - / bdc-partners Facebook - / bdcpartners

In episode 56 of the Tell Us Your F’ing Story podcast by BDC Partners, Hilarie Legg, Franchise Operations Manager at World Gym Australia, shares her journey from a sport-loving kid in New Zealand to a leader in the global fitness franchising sector.

Growing up in a family business, Hilarie developed a strong work ethic that carried into her early career as a personal trainer and gym manager, before venturing into entrepreneurship with her own juice bar. She later moved into multi-site fitness management and franchise leadership roles, including at Body Fit Training (BFT), where she supported franchisees across Queensland and New South Wales.

Now at World Gym, one of the most iconic fitness brands, Hilarie is focused on strengthening systems, supporting franchisees, and driving long-term success through consistent processes, open communication, and data-driven decision making. She highlights the importance of growing carefully, investing in staff development, and fostering strong franchisor–franchisee partnerships.Her story underscores the value of resilience, teamwork, and strategic leadership in building thriving franchise networks.

Learn more about World Gym: https://www.worldgym.com/

Looking to revitalise your franchise network? Contact the BDC team to see how we can help.

Learn more about BDC Partners: https://bdcpartners.com.auMore BDC Services;Retail Property - https://bdcpartners.com.au/retail-pro...Franchise strategy - https://bdcpartners.com.au/franchise-...Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-reso...Franchise Recruitment - https://bdcpartners.com.au/franchise-...Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee...Franchise lead generation - https://bdcpartners.com.au/franchise-...

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In episode 54 of the Tell Us Your F’ing Story podcast by BDC Partners, Peter Bailey shares his extensive franchising journey, starting from his upbringing in Hobart, Tasmania. With a background in commerce and early experience in accounting, Peter progressed to leadership roles in various franchise businesses. He led Banjo’s bakery franchise, managing both company-owned and franchised stores, and helped evolve the business through legal and operational improvements.

Later, at Luxottica, he oversaw franchising and acquisitions in the optical sector, addressing supply challenges and guiding global leadership on franchise value. Peter then expanded into the pool manufacturing industry in North America, contributing to the growth of a NASDAQ-listed company with multiple production plants.

Across these diverse industries, he learned the importance of selecting the right franchisees, balancing rapid growth with sustainability, and supporting franchisees through data-driven metrics.

Now, Peter focuses on a portfolio career involving board roles and mentoring, emphasising agile strategic planning to navigate the complexities of today’s economic and technological landscape.

Looking to grow your business but feeling stuck? Contact the BDC team today to see how we can help you move forward.

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In episode 53 of the Tell Us Your F’ing Story podcast by BDC Partners, Richard Thame, experienced franchise leader and Chairman of the Franchise Council of Australia (FCA), shares his multifaceted career journey and insights into the evolving franchising landscape.

Richard's story begins in conservative suburban Sydney, where his strong work ethic was shaped by his family upbringing. He launched his career in accounting and auditing, quickly discovering a passion for understanding how businesses function. This led him into marketing and sales, including a formative role at McDonald’s during its explosive growth in the 1990s—an experience that grounded his deep understanding of franchise systems.

From there, Richard's career expanded across diverse industries including cinema advertising, car rental, and travel technology. These roles broadened his perspective on customer-centricity and industry disruption, and ultimately led him into senior franchising roles where he navigated the complexities of balancing stakeholders, systems, and scale.

Now, as Chairman of the FCA, Richard is focused on the future of franchising in Australia. He addresses current challenges such as regulatory pressure, evolving franchisee expectations, and competition from gig economy platforms like Uber. He stresses the need for systems to evolve, embracing technology, collaboration, and flexible engagement models to meet the demands of a modern franchisee.

Richard also highlights key trends, including the rise of multi-unit and multi-brand franchisees and the growing presence of private equity in the sector. He urges emerging franchisors to seek mentorship, build advisory networks, and stay open to continuous learning. With optimism, he calls for a united industry voice, driven by the FCA, to advocate for franchising and support its long-term success.

Looking to grow your business but feeling stuck?

Contact the BDC team today to see how we can help you move forward.

More BDC Services;Retail Property - https://bdcpartners.com.au/retail-property-specialists/Franchise strategy - https://bdcpartners.com.au/franchise-strategy/Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/Follow our Social Channels;LinkedIn - https://www.linkedin.com/company/bdc-partnersFacebook - https://www.facebook.com/bdcpartners

In episode 52 of Tell Us Your F’ing Story podcast by BDC Partners, Jay Westbury, the experienced CEO of the Franchise Council of Australia (FCA), shared his diverse career journey. His path began in his family's businesses, pubs and butcher shops before he moved into the hospitality and travel industries.

Notably, he served as CEO of the Australian Federation of Travel Agents (AFTA), where he played a key role in industry deregulation.

During the COVID-19 pandemic, Jay faced immense challenges, particularly in lobbying for the heavily impacted travel sector. Following his departure from AFTA, he took the helm at the FCA, achieving a remarkable turnaround by restoring the organisation to profitability within six months.

Currently, Jay Westbury is focused on the continued growth of the FCA, leading initiatives like the Franchise Industry Awards and the National Franchise Convention. He is also intensifying lobbying efforts to influence key policies. Jay strongly emphasises the importance of supporting franchisees, highlighting the franchise model as a crucial safety net for small businesses.

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In episode 49 of Tell Us Your F’ing Story, Stuart Harley, CEO of ComputerXplorers UK, shares his journey from growing up on the UK coast to owning multiple franchise brands. After exploring careers in sales and law enforcement, Stuart became a ComputerXplorers franchisee in 2019.

Despite COVID-19 disruptions, he adapted the business model and eventually took ownership of the UK brand. Stuart expanded by launching Active Explorers and acquiring UK rights to Quick Copy. His leadership emphasises innovation, hands-on experience, and franchisee collaboration to strengthen and grow the ComputerXplorers brand.

Are you looking to grow your business but, you're stuck and need some investment and guidance? Get in touch with the BDC Investments team today to discuss how we may be able to help you.Learn more about BDC Investments: https://bdcpartners.com.au/bdc-investments-group/More BDC Services;Retail Property - https://bdcpartners.com.au/retail-property-specialists/Franchise strategy - https://bdcpartners.com.au/franchise-strategy/Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/Follow our Social Channels;LinkedIn - https://www.linkedin.com/company/bdc-partnersFacebook - https://www.facebook.com/bdcpartners

In episode 47 of Tell Us Your F’ing Story, we speak with David Christie, Co CEO of Bakers Delight, one of the great Australian franchise businesses.

David shares his story from growing up on a farm in Zimbabwe to living in South Africa, travelling the world and meeting his future wife to be and Co CEO of Bakers. He spills the beans on some of the great success Bakers Delight has had, what has driven their growth, the importance of placing franchisee profitability at the centre of the business and more.

But it hasn’t all been plain sailing. He shares some of the lessons learned about expanding internationally, particularly in Canada and the US and the challenges of adapting to meet customer needs in those markets. A great listen from a great Australian success story.

Learn more about Bakers Delight here: https://www.bakersdelight.com.au/More BDC Services;Retail Property - https://bdcpartners.com.au/retail-property-specialists/Franchise strategy - https://bdcpartners.com.au/franchise-strategy/Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/Follow our Social Channels;LinkedIn - https://www.linkedin.com/company/bdc-partnersFacebook - https://www.facebook.com/bdcpartners

In the latest episode of TUYFS, we sit down with Tracy Cooper, CEO of Dokio, a groundbreaking communications marketing platform designed to streamline operations in the franchise sector. Tracy shares her journey about launching a solution that bridges the gap between sales, marketing, and compliance.We dive into the challenges franchises face in maintaining brand integrity while empowering local operators, and how Dokio's automation tools are transforming the way businesses manage marketing content. Tracy also discusses the platform’s global impact, working with large brands, and the role of AI in the future of marketing.Plus, we hear about the surprising lessons she’s learned along the way, the biggest misconceptions about marketing budgets, and why thinking small can lead to big success.Learn more about Dokio here: https://dokio.com/

More BDC Services;Retail Property - https://bdcpartners.com.au/retail-property-specialists/Franchise strategy - https://bdcpartners.com.au/franchise-strategy/Franchise Law - https://bdcpartners.com.au/lawyers/Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/Follow our Social Channels;LinkedIn - https://www.linkedin.com/company/bdc-partnersFacebook - https://www.facebook.com/bdcpartners

In the latest episode of TUYFS, we speak with Claire Wilson, CEO of The Alternative Board. From an early age, selling fruits from her family farm and negotiating with her siblings to work "in the business", Claire has been an entrepreneur at heart.

Her career has been one of decisions, from choosing an engineering degree at Oxford over a budding tennis career, to emigrating to New Zealand and later Australia to follow her path.

Although highly skilled technically, she always wanted to lean in to her people skills and be a business owner, leading to her taking on the master franchise for The Alternative Board in Australia.

Learn more about the Alternative Board here: https://thealternativeboard.com.au/

BDC Partners is a leading franchise and retail advisory firm, learn more about the BDC Partners services below.

In episode 43 of TUYFS, join hosts Bruce McFarlane and Jon Sully as they chat with Matthew Marshall from Retail Food Group Matthew Marshall, CEO of Retail Food Group, has built a successful career in the Australian franchise industry, starting with early work at Pizza Hut. His experiences in the UK, China, and various business roles shaped his approach to leadership and business transformation. Emphasising efficiency, he focuses on building strong teams, streamlining operations, and investing in technology to improve profitability. With over 20 years of experience, Matthew is dedicated to creating clear, cost-effective business models and selecting the right franchisees. His success lies in his ability to adapt, solve problems, and foster a supportive, growth-driven company culture. Learn more about them here: https://www.rfg.com.au BDC Partners is a leading franchise and retail advisory firm, learn more about the BDC Partners services below.

In episode 41 of TUYFS, join hosts Bruce McFarlane and Jon Sully as they chat with Dean Lightfoot from Nautical Bowls.

Uncover the story behind Nautical Bowls' journey into Australia from America with Dean Lightfoot. A seasoned franchisee who began his journey as a McDonalds manager to eventually owning a number of Subway franchises. Discover his secret to making turning a franchise into a profitable business.

Nautical Bowls combine healthy açai & superfood bowls with an uplifting atmosphere to truly deliver the best meal experience – leaving each guest feeling energized and full of life!

Learn more about them here: https://nauticalbowls.com/BDC

Partners is a leading franchise and retail advisory firm, learn more about the BDC Partners services below.

More BDC Services; Retail Property - https://bdcpartners.com.au/retail-property-specialists/ Franchise strategy - https://bdcpartners.com.au/franchise-strategy/ Franchise Law - https://bdcpartners.com.au/lawyers/ Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/ Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/ Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/ Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/ Follow our Social Channels; LinkedIn - https://www.linkedin.com/company/bdc-partners Facebook - https://www.facebook.com/bdcpartners

In episode 41, we dive into the dynamic world of retail property with insights from Keith Doyle and Vaughn McGuinness of BDC Property.

Discover how shifting consumer behaviours, the rise of large-format retail, and the push for omnichannel strategies are reshaping the sector.

We explore:

✔️ The growing demand for large retail spaces like fitness centres and Swim Schools

✔️ Data-driven strategies for site selection and success

✔️ Building collaborative relationships with landlords

✔️ Adapting to the challenges of online shopping and rising costs

Whether you're a retailer or industry enthusiast, this conversation is packed with actionable insights for navigating today’s competitive market!

BDC Property is a leading retail property consultancy specialising in helping retailers optimise their property portfolios.

Learn more about BDC Property here:

https://bdcpartners.com.au/retail-property-specialists/

Listen to the podcast at the links below:

YouTube: https://youtu.be/w04Nv5BVSSw

Apple: https://podcasts.apple.com/au/podcast/tell-us-your-fing-story/id1679673636

Missed the rest of our podcast episodes? Find all of them at the links above.

In episode 40 of TUYFS, join hosts Bruce McFarlane and Jon Sully as they chat with Martin and Janie Rose from Blue Wheelers.

Uncover the real stories behind building a franchise empire with the founders of Blue Wheelers! (The Mobile Dog Grooming) From wild beginnings to navigating intense change, they share how they transformed a fragmented business into a trusted brand. Discover insider secrets on managing growth, staying true to your vision, and choosing the right partners. Whether you’re curious about franchising or eager to build your own business

This episode is packed with lessons you won’t want to miss!

In episode 39 of TUYFS, join hosts Bruce McFarlane and Jon Sully as they chat with Ben Fletcher, founder of Listen To Your Body. 

Ben shares his unique journey from a flower farm to a thriving fitness franchise, discussing his early entrepreneurial spirit, sports experiences, and essential business lessons. Learn how he tackles the challenges of finding franchisees, maintains impressive member retention, and views sales as a problem-solving process. 

Tune in for a mix of inspiration, humour, and valuable insights

In episode 38 of TUYFS, Bruce McFarlane, CEO of BDC Partners, and Jon Sully, Managing Director of BDC Investments, sit down with franchise expert David Stafford for an insightful interview.

From a childhood spent indoors battling asthma to becoming a successful franchise expert with 24 stores, David Stafford has skyrocketed into a franchise empire of over 120! Ever wondered how strategic shifts, like transitioning from his initial startup to franchising, can catapult your business to the next level Oct 09, 2024

Join us for an inspiring chat with Steve Martin of Kelly Sport! Discover how his early soccer dreams and dedication to providing quality sports coaching for children led him to transform his organization. From buying his first franchise to expanding Kelly Sport to 30 locations, Steve’s journey is a testament to passion and perseverance. Don’t miss out!

This week, we sit down with Carlo Santoro from RetailCare, a valued member of the BDC Collective. He shares insights on how AI can be leveraged in the workplace, from creating website content to developing playbooks and work manuals. We also explore the growing concerns around cybersecurity, discussing how AI might be fueling online scams and fraud, and why businesses need to prioritize cybersecurity more than ever. Unlock Your Retail Potential with RetailCare's Tailored Technology Solutions RetailCare, your growth partner, is a global provider of cutting-edge technology solutions for retail, ecommerce, and corporate clients. Learn more about RetailCare: https://retailcare.com.au/ Listen to the podcast at the links below: Spotify: https://open.spotify.com/show/1J4X6togKsthubgSJ29LIr?si=79b31a61898c477d Apple: https://podcasts.apple.com/au/podcast/tell-us-your-fing-story/id1679673636 Missed the rest of our podcast episodes? Find all of them at the links above. More BDC Services; Retail Property - https://bdcpartners.com.au/retail-property-specialists/ Franchise strategy - https://bdcpartners.com.au/franchise-strategy/ Franchise Law - https://bdcpartners.com.au/lawyers/ Performance and Talent Acquisition - https://bdcpartners.com.au/human-resources-management/ Franchise Recruitment - https://bdcpartners.com.au/franchise-recruitment/ Franchise Satisfaction surveys - https://bdcpartners.com.au/franchisee-satisfaction-survey/ Franchise lead generation - https://bdcpartners.com.au/franchise-lead-generation/ Follow our Social Channels; LinkedIn - https://www.linkedin.com/company/bdc-partners Facebook - https://www.facebook.com/bdcpartners

In episode 35 of TUYFS, Bruce McFarlane, CEO of BDC Partners, and Jon Sully, Managing Director of BDC Investments, interviewed David Milne, Co-Founder of Concept Eight.

Tune in as David shares insights into the evolution of his innovative business concept. He discusses his journey from launching a modest noodle shop to scaling up with a successful franchise model. Discover the challenges, triumphs, and lessons learned in building a brand that has captured the essence of effective and creative marketing strategies. Don't miss this engaging conversation on entrepreneurial growth and franchise success.

In Episode 34, we just sat back and soaked it all in from our conversation with Matt Fitton and Amber Biesse of Nurse Next Door.

Matt and Amber are the true embodiment of recognising and seizing opportunity when it presents itself. Through grit and determination they’ve had roles from swimming instructors to restaurateurs, built and sold multiple entrepreneurial businesses, rode a little luck along the way, aggressively chased goals and objectives, learned on the job and most recently, established Nurse Next Door as a leading Home Care franchise in the Australian market. A must listen and a true inspiration.

Nurse Next Door provides Personalised Home Care Services, with more than 50 locations in Australia.

In episode 33 of TUYFS, Bruce McFarlane CEO of BDC Partners and Jon Sully, Managing Director of BDC Investments sat down at the National Franchise Convention and interviewed Stacey Gilbert, Franchise Operations manager at Snap-on Tools. Snap-on Is a leading global developer, manufacturer and marketer of tools and equipment solutions for professional tool users. With more than 65,000 SKUs in our product line, they operate in more than 130 countries and employ approximately 12,600 people worldwide. Their franchise network consists of more than 4,600 franchisees which is still growing thanks to their proven business model. Learn more about Snap-on Tools here: https://shop.snapon.com/ Whether you’re an established franchisor seeking a competitive edge through analysis of market trends and innovations, or an emerging franchisor that needs specialist expertise to drive your next phase of growth, BDC has you covered. BDC Partners is a boutique advisory and professional services firm exclusively focused on helping franchises grow. Leveraging our extensive collective of trusted partners, we provide unparalleled expertise in every aspect of franchise development.

In episode 32 of TUYFS, Bruce McFarlane CEO of BDC Partners and Carlo G Santoro, Founder of RetailCare sat down at the National Franchise Convention and interviewed Joseph Kim, CEO and founder of DAEGEE. DAEGEE lights up your senses and enriches the full human experience. From digital to analog they leave their customers well-fed with culture, humour, and top-quality home recipe-style Korean food. Learn more about DAEGEE here: https://daegee.com/ Whether you’re an established franchisor seeking a competitive edge through analysis of market trends and innovations, or an emerging franchisor that needs specialist expertise to drive your next phase of growth, BDC has you covered.

BDC Partners is a boutique advisory and professional services firm exclusively focused on helping franchises grow. Leveraging our extensive collective of trusted partners, we provide unparalleled expertise in every aspect of franchise development.

In episode 31 of TUYFS, Bruce McFarlane CEO of BDC Partners and Carlo G Santoro, Founder of RetailCare sat down at the National Franchise Convention and interviewed ⁠Jeremy Dyer⁠, CEO and founder of ⁠Total Fitouts. When it comes to fit-outs and the construction process their goal is this: to simplify the design, approval and construction process while developing strong, professional relationships with quality, open and honest communication between their local teams and clients. Learn more about Total Fitouts. : https://www.totalfitouts.com.au/ Whether you’re an established franchisor seeking a competitive edge through analysis of market trends and innovations, or an emerging franchisor that needs specialist expertise to drive your next phase of growth, BDC has you covered. BDC Partners is a boutique advisory and professional services firm exclusively focused on helping franchises grow. Leveraging our extensive collective of trusted partners, we provide unparalleled expertise in every aspect of franchise development.

In episode 29 of TUYFS, Bruce McFarlane CEO of BDC Partners and Carlo G. Santoro, Founder of RetailCare sat down at the National Franchise Convention and interviewed Jeremy Hassell, co-founder of City Cave Float & Wellness Centre.

City Cave Float & Wellness Centre is a wellness franchise that aims to build healthier communities through services that support the mental and physical well-being of our clients.

Find out more about City Cave here: https://citycave.com.au/

Whether you’re an established franchisor seeking a competitive edge through analysis of market trends and innovations, or an emerging franchisor that needs specialist expertise to drive your next phase of growth, BDC has you covered.

BDC Partners is a boutique advisory and professional services firm exclusively focused on helping franchises grow. Leveraging our extensive collective of trusted partners, we provide unparalleled expertise in every aspect of franchise development.

In episode 28 of TUYFS, Bruce McFarlane CEO of BDC Partners and Jon Sully, Managing Director of BDC Investments sat down at the National Franchise Convention and interviewed Sonia Schwabsky, Kwik Kopy Kwik Kopy is a trusted business partner, helping turn entrepreneurial ambitions into reality. Whether it’s for their 90+ Centres, customers or their communities. As an Australian family business since 1830, they have a history of going over and above, because they don’t just get things done on time and on brief – Kwik Kopy find ways to support their customers to achieve their unique goals. Find out more about Kwik Kopy here: https://www.kwikkopy.com.au/ Whether you’re an established franchisor seeking a competitive edge through analysis of market trends and innovations, or an emerging franchisor that needs specialist expertise to drive your next phase of growth, BDC has you covered.

In episode 27 of TUYFS, Bruce McFarlane CEO of BDC Partners and Jon Sully, Managing Director of BDC Investments sat down at the National Franchise Convention and interviewed Richard Thame, CEO of CouriersPlease CouriersPlease is Australia’s fastest-growing franchised courier and parcel delivery service, providing shipping solutions for E-Commerce retailers and traders across the nation. With over 40 years of success, CouriersPlease continues to experience exponential year-on-year growth and is the trusted courier partner for Australia’s leading retail brands through its fleet of independent Franchise Partners and network affiliates. Find out more about CouriersPlease here: https://www.couriersplease.com.au/ Whether you’re an established franchisor seeking a competitive edge through analysis of market trends and innovations, or an emerging franchisor that needs specialist expertise to drive your next phase of growth, BDC has you covered. BDC Partners is a boutique advisory and professional services firm exclusively focused on helping franchises grow. Leveraging our extensive collective of trusted partners, we provide unparalleled expertise in every aspect of franchise development.

In episode 26 of TUYFS, Bruce McFarlane CEO of BDC Partners and Jon Sully, Managing Director of BDC Investments sat down at the National Franchise Convention and interviewed Anthony Grice, CEO of Clark Rubber.

Clark Rubber is a successful Australian retailer with a history dating back to 1946. With 60 stores nationally, they are specialists in pools, foam and rubber providing them with a unique place in the Australian retail market. With such a broad product range, their customer base is highly diverse and includes families, tradies, hobbyists, DIY-ers, and commercial business customers, to name just a few.

Find out more about Clark Rubber here: https://www.clarkrubber.com.au/

In episode 25 of TUYFS, Bruce McFarlane CEO of BDC Partners and Jon Sully, Managing Director of BDC Investments sat down at the National Franchise Convention and interviewed Marcel Lal, COO of InXpress. InXpress is an international shipping and freight consulting firm and authorized sales partner for world-class courier companies; DHL, TNT and TOLL. InXpress offers unique international and domestic shipping solutions for our SME customers and exclusive bulk buying rates packaged with innovative technology solutions and genuine personalised customer service and invoicing. Find out more about InXpress here: https://www.inxpress.com Stay tuned for a series of interviews from franchisors across the globe!

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In episode 24 of TUYFS, Bruce McFarlane CEO of BDC Partners and Jon Sully, Managing Director of BDC Investments sat down at the National Franchise Convention and interviewed William and Liam Flew Owner from Kitset Assembly. Founded in 2017, ToolGuy International, parent brand to Kitset Assembly Services, is a multi-brand, multi-national franchise that's revolutionising the way people experience flatpack and ready-to-assemble products. A few years ago, they saw a gap in the market. Consumers in large retail stores started asking if someone would assemble their shed or BBQ for a quick couple of hundred dollars. A few local jobs and happy customers later - Kitset Assembly Services was born. Find out more about Kitset Assembly here: https://www.kitsetassemblyservices.com/australia/ Stay tuned for a series of interviews from franchisors across the globe!

In episode 23 of TUYFS, Bruce McFarlane CEO of BDC Partners and Jon Sully, Managing Director of BDC Investments sat down at the National Franchise Convention and interviewed Warren Ballantyne, Owner and Managing Director of Gutter-Vac. Gutter-Vac is an innovative cleaning franchise using revolutionary vacuum equipment to quickly and effectively clean corporate and domestic gutters, roofs, ceiling spaces and much more. Gutter-Vac is now the largest gutter vacuum cleaning network in the world and includes 80+ franchises across Australia. Find out more about Gutter-Vac here: https://www.guttervac.com.au/ Stay tuned for a series of interviews from franchisors across the globe!

In episode 22 of TUYFS, Bruce McFarlane CEO of BDC Partners and Jon Sully, Director of BDC Partners sat down at the National Franchise Convention and interviewed Stuart Harley, CEO of Computer Xplorers. ComputerXplorers is an education franchise dedicated to preparing children for the future by igniting their passion for technology and computing. Find out more about Computer Xplorers here: https://computerxplorers.co.uk/ Stay tuned for a series of interviews from franchisors across the globe!