Operator Talk: A Podcast by Turns - Stories That Fuel Growth
By Turns
Whether you're launching your first store or leveling up your operations, these stories will fuel your next move. Learn from those who’ve been there—owners who’ve faced the challenges, made the pivots, and built something that lasts.
Listen in. Learn more. Build better.
From Zombie Mat to Neighborhood Hero - The Real Hustle Behind The Wash Box Laundromat
What happens when you leave behind steady careers at Apple and a union trade to take over a run-down laundromat? For Adam and Jamie, it meant betting on themselves—and building The Wash Box, one of Stockton’s most loved laundromats.
In this episode, host Sukanth Srivastava, Founder of Turns, uncovers their raw, inspiring journey of turning a neglected "zombie mat" into a modern, community-first laundromat powered by Hero machines, PayRange, and Turns software.
You’ll learn:
- How they rebuilt everything from plumbing to payment systems
- Why customer service, not square footage, drives loyalty
- How they used tech to manage operations and scale WDF services
- What they wish they knew before starting—and advice for new owners
Whether you’re planning your first laundromat or growing your third, this story is packed with practical, honest lessons from two operators who live and breathe this business.
Listen now and get inspired to turn your own laundromat dream into reality.
#TurnsPodcast #TheWashBox #LaundromatSuccess #EntrepreneurLife #WashDryFold #PayRange #HeroMachines #FamilyBusiness
Turning Laundry Problem into a Profitable Venture - Dan Zimmerman’s Journey from Property Management
Discover how Dan Zimmerman—originally a property manager—turned a frustrating laundry problem into a thriving laundromat business. In this candid chat with Sukanth Srivastav (Founder of Turns), Dan shares how he pivoted from managing short-term rentals to owning multiple laundromats, the challenges he faced with outdated equipment, and why technology and automation play a crucial role in his success. Whether you’re an aspiring laundromat operator or just curious about innovative business strategies, Dan’s story offers valuable insights you won’t want to miss.Key Topics Covered:
- Transition from property management to laundromats
- Navigating equipment upgrades & maintenance
- Using software & automation for day-to-day efficiency
- Tips for finding profitable laundromat deals
- The importance of great customer service & wash-dry-fold offerings
0:00 – Introduction by Sukanth Srivastav 6:00 – Challenges and Opportunities in Laundry Operations 12:03 – Acquisition Insights and Financial Verification 17:58 – Choosing the Right Equipment for Success 24:04 – Employee Management and Store Operations 29:58 – Digital Transformation in Laundry Management 31:39 – The Evolution of Payment Systems in Laundromats 34:50 – Automation and Operational Efficiency 37:22 – Future Plans and Expansion 40:27 – Transitioning from Cash to Card Systems 44:11 – Competition and Market Positioning 50:02 – Insights on the Laundromat Industry 51:13 – Advice for Existing Operators and New Prospects Stay tuned for more expert tips and firsthand experiences from forward-thinking entrepreneurs in the laundromat industry.#LaundromatBusiness #Entrepreneurship #PropertyManagement #BusinessTips #Automation #WashDryFold #PodcastInterview