Revolutionizing Customer Engagement: AI, Innovation & Human Connection with Daniel Sherill of HPE

In this episode of The B2B Engagement Podcast, Gavin Finn is joined by Daniel Sherill, Director of NA Strategic Customer Engagements at HPE, to explore the evolution of customer experience in B2B.

Daniel shares his transition from exclusive Executive Briefing Centers (EBCs) to inclusive Customer Innovation Centers (CICs)—creating immersive, collaborative, and personalized interactions.

Key topics include:

How AI-driven insights and interactive technologies enhance customer engagement
The shift from traditional briefing centers to dynamic, customer-focused innovation hubs
Strategies for fostering human-to-human connections in both physical and virtual formats
The role of data-driven personalization in elevating B2B customer experiences
How businesses can create impactful, interactive engagements for deeper relationships

Tune in for expert insights on AI, customer engagement, and the future of B2B interactions.

Discover how Kaon helps B2B companies transform engagement strategies: Visit kaon.com

Evolving an EBC to a CIC (HPE)