The UX Level-Up

Dan Brown is the kind of person who will walk into your organization, look at your product, and immediately see the structural problems nobody else will name — because he's been doing exactly that for enterprise teams for over two decades. After 18 years co-founding 8Shapes, he now runs Curious Squid Design Lab, where he focuses on product information architecture and the deep craft work that most teams are too rushed to do.

In this episode of The UX Level-Up Podcast, Sophia and Dan get into a tension that's been building for years — information architects and product designers are working in the same problem space and barely talking to each other, and AI is about to make that very, very expensive. They talk about what actually goes wrong on teams that skip the structural work, why the frenzy to use AI tools is adding pressure instead of removing it, and what Dan said at a recent workshop that made Sophia write it down on the spot.

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Angie King went from contractor to VP of UX Design at US Bank in five years — not because she had all the answers, but because she was the person in the room asking the right questions. She's now the content strategy manager at Mayo Clinic, where she's putting the ORCA framework to work on one of the most complex content systems in healthcare.

In this episode of The UX Level-Up Podcast, Sophia and Angie get into what it actually looks like when a veteran content strategist finds a framework that finally clicks — and why Angie believes it's not just career-changing, but field-changing. If you've ever felt like the smartest person in a conversation but struggled to explain why something was off, this episode is for you.

Note: Angie King appeared on this episode in her individual professional capacity. Any views, stories, or experiences shared in this conversation are Angie’s own and should not be interpreted as official positions of Mayo Clinic.

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Jon Alderink is a UX consultant with experience in Industrial IoT, where he’s worked on complex machine software systems, and he previously worked at Twist Think. He has also worked as a color artist for Marvel and DC, and recently created his own website, Norn Forge, where he’s been experimenting with OOUX, AI workflows, and connected tools.

In this episode of the podcast, Sophia and Jon talk about why AI can generate screens but still struggles to design the system underneath, how OOUX helped Jon’s team move faster and make better product decisions, and how designers can use tools like Notion, Claude, and schema markup without offloading the critical thinking that makes their work valuable.

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Meghan Logan is a Lead Product Designer at Stripe, and her work sits at the intersection of systems thinking, systems architecture, product strategy, and neurodiverse thinking. She also speaks at conferences about how design frameworks can better support neurodivergent brains and create safer, more effective ways of working.

In this episode of the podcast, Sophia and Meghan talk about Meghan’s ADHD diagnosis and the masking that so many neurodivergent designers experience at work, why OOUX and ORCA can feel like such a safe and clarifying framework for ambiguous design problems, and how structured systems thinking can help designers communicate better, reduce bias, and create more inclusive products.

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Mandi Geiselman has worked as Senior UX Designer at Autodesk, where she designs for complex media & entertainment tools (like Maya and 3DS Max), and she is an Advanced OOUX Strategist who’s created resources on building an OOUX community of practice inside big organizations.

In this episode of the podcast, Sophia and Mandi talk about OOUXing Horizon Forbidden West, why game UX isn’t about “making it easy,” and how bases, extensions, and conditional logic can make even the most complex systems more understandable (and more shareable for teams).

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In this short solo episode, Sophia shares a big mistake she made in 2025 — one that directly contradicts a core OOUX principle she teaches. Using real examples from EdTech, Mighty Networks, and OOUX’s own course offerings, she breaks down the problem of overlapping objects and the three ways teams can handle them: combine, differentiate, or live with confusion. She also announces an important shift in how OOUX training will be structured moving forward — and why this change makes things clearer for everyone.

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Elena Haskins is the founder of Anele UX Studio, where she helps B2B companies design clearer, more intuitive software across industries ranging from early-stage startups to enterprise giants like Prudential, Party City, and the NFL. She’s also an Advanced OOUX Certified practitioner—one of the earliest Cohorts to complete the training—and a sought-after workshop facilitator known for making complex OOUX concepts feel accessible, even fun.

In this episode of the podcast, Sophia and Elena dig into how to teach OOUX without overwhelming people, why asking sharper questions can instantly elevate your UX practice, and how Elena bridges the gap between designers and developers using a stripped-down, practical ORCA workflow. They also explore client-friendly documentation, role-based prioritization, and Elena’s signature philosophy: people stick around when you make them feel smarter—not confused.

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Allie Ofisher has worked as a UX consultant for complex systems, served as the lead instructor for the Representation Round in the OOUX Foundations program, and is a Certified Advanced OOUX Strategist. She’s also one of the core contributors to the newly refilmed OOUX Masterclass, leading the way on rethinking CTA Representation and object integrity.In this episode of the podcast, Sophia and Allie talk about how broken CTAs sabotage UX (and trust), why screen-first design leads to bloated prototypes and stakeholder distractions, and how to align affordances across object views without creating chaos.LINKS:

Ryan Young and Kayla Ferris are Certified OOUX Strategists and UX leaders at P3+Uplift, an IT consulting firm based in Des Moines, Iowa. Ryan serves as Senior Director of Product and Design, while Kayla is a UX and Product Designer and mentor for the OOUX Certification Program. In this episode of the UX Level-Up Podcast, Sophia talks with Ryan and Kayla about how OOUX became P3’s “test-driven design” process, why it helps them ramp up on complex projects at lightning speed, and how mapping objects with clients—even those with PhDs in microbiology—turns confusion into clarity. They also share real stories of saving weeks of rework and being told they knew more about their clients’ businesses than ten-year veterans.

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Allie Ofisher is a UX designer and consultant with deep roots in systems thinking, visual design, and user research. She’s worked with countless teams to help them understand what they’re building, why they’re building it, and how to bring clarity to complex products using OOUX. As the lead steward of the Representation Round at OOUX, Allie brings her sharp visual eye and her obsession with relationships, context, and user mental models to everything she touches.In this episode of the UX Level Up Podcast, Sophia and Allie dig into Relationship Representation—how to avoid isolated objects, why contextual navigation matters more than top-down menus, and how Nested Object Matrixes (NOM) unlock innovation, break down silos, and transform collaboration with product owners and developers. They explore how disconnected UI patterns often point to deeper organizational issues, how research questions reveal real user needs, and how OOUX gives teams a shared language for designing systems that actually think the way users think.

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Allie Ofisher has worked as a UX consultant across AgTech and nonprofit product spaces, teaches the OOUX Representation Round in Foundations, and co-hosts the YouTube series “OOUX: We Did It Again.” In this episode of the podcast, Sophia and Allie talk about using OOUX since 2020 to navigate the trickiest projects, why designing against the four UX “fails” (especially masked objects) helps teams onboard and audit existing products quickly, and how reverse-engineering Representation first—with intentional choices in shapes, labels, and attributes—keeps designs clear and resilient.

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In this 12th installment of the ORCA Series, Jake Z is back to wrap up the Prioritization Round with Attribute Prioritization. In this episode we discuss content clashes, marketing demands, and how to align across teams when everyone wants their data front and center.

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Check out Jake's previous appearances on the UX Level Up Podcast:

After leading a major gov site launch, Philippe Fara is back to share how OOUX helped him deliver better outcomes with less chaos. From mastering the ORCA Process to mentoring others, he spills the tea on scaling UX strategy, building confidence, and making complexity intuitive.

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Jobs To Be Done meets Object-Oriented UX! Sophia and JTBD legend, Jim Kalbach, nerd out on frameworks, the magic of teaching to learn, and evolving your process. It’s a fun, honest convo about clarity, complexity, and cringey first diagrams. Enjoy! #UX #JTBD #

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Jake Zukowski has worked as Vice President of Global Design and Research at HelloFresh, led design teams at Frog and Fjord (now Accenture Song), and contributed his expertise to innovative companies like Magic Leap, Microsoft, and Expedia. Today, he’s the founder and CEO of Cosmic Plumbing, where he creates professional astrology and tarot tools.

In this episode, Sophia and Jake unpack CTA prioritization—how to balance user needs with business goals, why “contra CTAs” matter for ethical UX, and how to navigate tough stakeholder convos to build trust and deliver real, lasting value.

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A viral LinkedIn post claims UX is “just battles and compromises.” In this episode, Sophia gets spicy about why that’s wrong. Tune in for a soapbox rant on why we shouldn’t settle for burnout culture — and how to reclaim UX as the world-changing craft it was meant to be.

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What if prioritizing relationships could boost your bottom line? In this 10th ORCA Series installment, Sophia is joined by former VP of design at Hello Fresh, Certified OOUX Strategist, and Cohort 11 Mentor, Jake Zukowski, to explore how ORCA’s Relationship Prio helps businesses build trust, create clarity around revenue objects, and design strategies that work for both users and businesses.

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Advanced OOUXer Karen Hewell joins me to share how she’s helping government agencies shift from page-based chaos to object-based clarity. We talk breaking silos, creating shared ownership, and making massive content ecosystems easier to manage (and actually intuitive). 🎯

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In this ninth installment of the ORCA Series, Sophia kicks off the Prioritization round with Object Prioritization. Tune in as she shares how this step can bring clarity to your design process and your project backlog — plus a personal story on tackling creative chaos with compassion and strategy.

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In this episode, Sophia gets real about the tension between OOUX in theory vs. the messy reality of the real world. Learn how to ask those jaw-dropping, scope-shifting “why?” questions without annoying leadership. She breaks it down into four pro-level steps so you can bring more clarity, alignment, and confidence to your work.

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Frameworks don’t kill creativity — they set it free.

In this episode, we're breaking down why UX designers who jump into UI too soon miss the real opportunity for innovation.

I’ll show you how ORCA (Objects, Relationships, Calls-to-Action, Attributes) gives you real material to build with — fueling true creativity, better ideas, and a serious competitive edge.

🎧 Tune in to rethink your brainstorming, unleash deeper innovation, and start sketching systems, not just screens.

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In this more personal solo episode, Sophia shares how she uses OOUX to help her learn and understand complicated things faster, why it's important to budget for and invest in self improvement, plus why OOUX is great for helping you step away from the screens to embody what you're trying to understand.

The UX job market is rough. Veterans are being laid off, juniors are struggling to find jobs, and yet, digital experiences are clunky and getting worse. What gives?

In this raw and honest solo-episode, Sophia explores why UX has been set up to fail — why big problems remain unsolved, and why leadership often undervalues UX work. You'll hear how we've been pushed into pixel-pushing and spackling over the cracks of complexity instead of tackling structural solutions. And why that's not good enough anymore.

But there’s hope. UX can evolve, and we can take back our craft. Discover the Five Core Level-Ups that will empower you to redefine your role and bring deeper meaning into your work.

If you are ready for a deep dive into Sophia’s practical how-to, Join our  90-minute, totally free training: The UX Level-Up. You'll learn 20 actionable strategies to start leveling up immediately—yes, right after the training.

In this solo episode of the podcast, Sophia discusses, "AI: A Guide for Thinking Humans" by Melanie Mitchell professor at the Santa Fe Institute. Are world models the answer to creating human-like intelligence in AI? What are the arguments for and against world models in training AI? And can OOUX help in creating these models?

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As president of Catbird Content, Torrey Podmajersky helps teams solve business and customer problems using UX and content. She has written inclusive and accessible consumer and professional experiences at Google, OfferUp, and Microsoft, and now for clients of Catbird Content. She wrote the best-selling Strategic Writing for UX, and teaches at schools and conferences in North America and Europe.

In this episode of the podcast, Sophia and Torrey talk about why people tend to be biased toward stories they understand, how facilitating with sticky notes helps level the playing field for ideas, and how Torrey used OOUX to untangle the “spaghetti” of requirements, system objects, and team vernacular at a large company we all know.

Raktim Chatterjee is a Certified OOUX Strategist and the Lead UX Consultant at Xebia, a global IT consultancy. In this episode, Sophia and Raktim talk about how to get buy-in on OOUX with stakeholders by reviewing headaches from previous projects through an OOUX lens and by meeting people where they are, why OOUX becomes exponentially beneficial when all team members know the fundamentals, and just how much OOUX it's possible to do in just 45 minutes. This is a great conversation on the nuts and bolts of getting started with OOUX at work. Enjoy!

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The Self-Paced OOUX Masterclass is coming off the shelf at midnight on Friday, September 27, 2024.

In this solo episode of the podcast, Sophia talks about why she's taking the course off the market, when it will be back, and why you should get this "life-changing," "mind blowing," "career-saving" course today before it's gone, plus two big lessons she's learned over 10 years of entrepreneurship!

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In this solo episode of the podcast, Sophia asks, what is the point of OOUX? What are the things people get out of OOUX? Sophia outlines the three glorious transformations that OOUX provides to the weary UX professional. This podcast is for people who are wondering if they should dive deeper into the world of Object-Oriented UX.

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There are big changes coming to the world of OOUX. In this episode of the podcast, Sophia talks about bumping the ORCA process up from 15 to 16 steps. She also discusses the upcoming Cohort 10, which will mark the tenth anniversary of OOUX! And to celebrate that milestone she has devised four new bonuses for this cohort. Plus, why we will be putting the Self-Paced OOUX Masterclass on pause in the coming month.

Kate Redfern is a Senior UX Consultant at Manifesto, a digital experience agency that works with clients in the non-profit and government space. Philippe Fara is the Digital Experience Manager for Renfrewshire Council. In this episode of the podcast, Sophia, Kate, and Philippe discuss using the ORCA process to raise user competency scores for the Renfrewshire Council website, how OOUX makes maintaining digital content easier, and why OOUX is a good investment for companies and governments.

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Will Poole is Head of User Experience at Kyan, a digital product agency that specializes in strategy, design, and engineering, expertly crafting digital experiences to solve complex problems and drive innovation. In this episode of the podcast, Sophia and Will talk about Will's journey to finding OOUX, the challenges of bringing OOUX to Kyan, and using ORCA to design continuing ed and personal development for Premier League coaches.

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Ghyslain Olier is the Design Director at Content Square and has 15 years of experience in product design. In this episode of the podcast, Sophia and Ghyslain discuss using OOUX to organize your team, why your O's, R's, C's, and A's are your competitive advantage, plus thoughts on OOUX and AI!

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Abby Covert is an information architect, writer and community organizer with two decades of experience helping people make sense of messes. She is the author of the 2014 book, How to Make Sense of Any Mess, "a book to teach IA to everybody," and more recently, Stuck, Diagrams Help, a book for teaching the art of diagramming. In this episode of the podcast, Sophia and Abby talk about letting go of perfectionism in dealing with tech debt, the power of language and why words are hard, plus why diagramming is a high order skill.

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In this solo episode of the podcast, Sophia talks about the coming artificial intelligence revolution and how it could work with OOUX. She discusses AI world models and how OOUX provides a framework for training AIs. Plus she shares all the fun AI/OOUX material coming down the pipeline, including Zoe, the OOUX bot (currently in development) and a meetup on May 16 3-5PM EST, "OOUX for AI and AI for OOUX."

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Elena Haskins is a Certified OOUX Strategist and product designer that helps design software for SaaS startups that make users feel effortlessly at home. In this episode of the podcast, Sophia and Elena discuss how dog owners can teach clients about cardinality, why OOUX helps you ask the questions no one else is asking, and how system objects can be used for team therapy.

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Dan Mall is a creative director, designer, founder, and entrepreneur. He currently runs Design System University: curriculum & community to support how you design at scale. In this episode of the podcast, Sophia and Dan ask the question, are design systems folks and OOUX folks the same folks?

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In this eighth installment of the ORCA Series, Sophia wraps up the Requirements round with Attribute Requirements. Tune in to hear Sophia give a primer on deeper level requirements gathering, plus what sorts of questions generally get asked during the Requirements round.

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In this solo episode of the podcast, Sophia gives a great bird's eye view of the ORCA process, outlining each step, how it can stand alone on its own, and what the main "tripping point" is for each part of the process. Plus, a teaser for the advanced training, March 1, 2024. Buckle up and grab something to take notes!

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Kristin Ouellette Muskat is a Certified OOUX Strategist who is the Principal User Experience Designer at Coforma, and has worked in the government space for years. In this episode of podcast, Sophia and Kristin discuss why it's important to work at a sustainable pace, yak shaving in government work, how working in government differs from private companies, plus OOUXing the law.

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Greetings OOUXers! In this New Years episode of the podcast, we welcome Content Designer, Information Architect, and Certified OOUX Consultant, Karen Hewell. Sophia and Karen discuss the power of naming your feelings and thoughts, the difference between feelings and thoughts, mapping your polarizing traits can make you more confident, & how to get started OOUXing your life. This is a fantastic discussion. We hope you enjoy.

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In this seventh installment of the ORCA Series, Sophia brings some holiday cheer while covering CTA Requirements. Revisiting the Santa Delivery App from ORCA Series #6, Relationship Requirements, she explores the four ways you can upgrade your basic user stories, plus how to use AI to help you fill in the gaps you might have missed.

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In this festive episode of the podcast, Sophia delivers episode #6 in the ORCA Series: Relationship Requirements. Sophia summarizes & expands on "My Cat Saving Fire Department," the power tool for analyzing object relationships. Using the example of Santa delivering presents, she illustrates how to apply this tool to understand relationships between objects like buildings, kids, and gifts. Sophia also discusses the importance of recognizing tree systems and provides a rule of thumb for identifying them effectively.

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In this fifth installment of the ORCA Series, Sophia discusses Object Requirements, how to skip ORCA steps & loop back to them as needed, as well as ways to customize the ORCA sprint, plus the potential use of artificial intelligence in generating object guides.

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In this fourth installment of the ORCA Series, Sophia discusses the 15 attributes that you'll want to consider for every single object in your system. Think about this like a gut check or a question guide for each object. Plus, a totally free PDF guide version of this podcast outlining these 15 attributes

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We UXers need to fill in the skills in the messy middle of the double diamond design process — synthesis, system design, and information architecture. The ability to solve problems here is what makes a high-value UX designer…a UX designer that gets the job, keeps the job, and gets promoted. So what makes that UXer high-value? In this solo episode of the podcast, Sophia outlines the nine traits that a "high-value" UX Designer should have.

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In this third installment of the ORCA Series, Sophia discusses why objects aren’t more important than all the other parts of a system but are essential to understanding the system, plus she gives 8 tips for CTA discovery!

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Richard Gower is Vice President (Computing, Data Science & Technology) at DeLoach Engineering Science, PLLC & was the first member of Cohort 8 of The Object-Oriented UX Masterclass Certification to become a Certified OOUX Strategist. In this episode of the podcast, Sophia & Richard discuss what it was like when object-oriented programming was invented, why "legacy" has one meaning in life & another in software, & why we've kind of been using the word "inheritance" wrong this whole time.

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