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The Communication and Culture Podcast

The Communication and Culture Podcast

By Nadege Minois

The Communication and Culture Podcast explores what it really means to communicate effectively in the workplace. Each episode takes a fresh look at how we share ideas, lead teams, and build relationships — through conversations with professionals, researchers, and creatives who bring distinctive perspectives on business communication. From language and leadership to culture, mindset, and technology, we uncover practical ways to make messages clearer, workplaces more connected, and communication more human.
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Episode 58 - Culture Vivante

The Communication and Culture PodcastMar 04, 2026
00:00
32:56
Episode 58 - Culture Vivante

Episode 58 - Culture Vivante

Episode in French.

In this episode, I talk with Valérie Laffitte, a human development facilitator and pedagogy expert.
We explore company culture as a living organism — something that grows through relationships, reflection, and shared meaning.
Valérie shares how genuine communication and pedagogy can unlock agility, creativity, and purpose inside organizations, especially in an era where AI can execute tasks but not think or feel for us.

Transcript summary below

Nadège:
Why is company culture so important?

Valérie:
Culture expresses who a company is, not just what it does. It’s the living identity of the organization, emerging from relationships between people. Everything the company produces depends on this collective foundation. Yet we rarely talk about it — we focus on tasks, processes, and results, forgetting that meaning and connection are what sustain life inside the system.

Nadège:
Yes — culture is everyone’s business, not only leaders’. You can copy products but never who an organization is. What blocks a strong culture from emerging?

Valérie:
Lack of communication — especially deep communication that questions why we do things, not just how. When people don’t share their purpose, the company runs mechanically. It becomes fragile, unable to adapt when change comes.

Nadège:
So, what helps culture thrive?

Valérie:
Taking a step back. Companies often treat “values” and “vision” like tasks to deliver, but if they’re not lived and shared, they’re empty. We live in an age where AI executes perfectly — humans shouldn’t just execute. We must stay pilots, keep meaning alive, know why we work. AI will never do that for us.

Nadège:
Yes — it’s the quest for meaning.

Valérie:
Exactly. A company is a living organism. People think, adapt, and bring movement. To stay human and agile, we need to nurture that vitality. Pedagogy plays the role of osteopathy in a body — restoring movement where rigidity sets in. That’s how organizations stay alive.

Nadège:
Beautiful. Concretely, how do you bring pedagogy into companies?

Valérie:
I create unexpected connections. Bringing people together who never talk often sparks new awareness and change. Through conversation, they uncover their implicit knowledge — and realize how their work fits into the whole. From there, we design simple, practical actions close to their daily reality: clarifying roles, mapping competencies, rethinking how work flows. It’s small and concrete — but it restores clarity, circulation, and collective power to act.

Nadège:
That’s powerful — similar to connecting stakeholders in projects. When people share perspectives, everything shifts.

Valérie:
Exactly. Like looking at a cylinder: one person sees a circle, another a rectangle. Both are right. By changing perspectives, we finally see the full 3D shape — and from there, transformation becomes possible. As Einstein said, we can’t solve a problem at the same level where it was created.

Nadège:
Love that metaphor. Have you seen tangible results?

Valérie:
Yes — maturity. In one company, dialogue was blocked between employees and management. By simply creating real conversation, they found small, low‑cost solutions together. The atmosphere, engagement, and well‑being improved quickly. Culture shifted because people felt heard and valued.

Nadège:
A perfect way to close — change starts with small, real actions.

Valérie:
Exactly. Culture lives in the everyday. Like early human culture — born not from monuments but from daily gestures. True transformation comes from going back and forth between details and big picture — between doing and reflecting.

Nadège:Beautifully said. Thank you, Valérie.

Valérie:
Thank you, Nadège — and for anyone wanting to connect, I’m on LinkedIn. I love listening, learning, and seeing what’s possible through conversation.


Connect with Valérie on LinkedIn

Mar 04, 202632:56
Episode 57 - Culture for Scaling and Engagement
Jan 21, 202635:20
Episode 56 - Communication Intelligence
Jan 07, 202634:06
Episode 55 - Communication from the Past
Dec 10, 202538:32
Episode 54 - High-stake Communication
Nov 26, 202538:26
Episode 53 - Powerful Business Storytelling
Nov 12, 202536:27
Episode 52 - Simplifying Complex Messages
Oct 29, 202534:39
Episode 51 - Psychology, Performance and Technology
Oct 15, 202530:46
Episode 50 - A Thousand Words?
Oct 01, 202541:52
Episode 49 - Balanced Communication

Episode 49 - Balanced Communication

In this episode, I receive Bailey Massey, the founder of Bailey Massey Global. She has over 15 years of expertise in speech therapy, speech and communication training, accent and dialect coaching, and corporate communication enhancement.

She has a Bachelor’s degree in Speech and Hearing Science and Psychology, and a Master’s in Communication Disorders.

Bailey uses her educational background and hands-on experience across industries to create a personalised and effective coaching approach. She tailors interactive training to meet the unique needs of organisations and professionals, focusing on areas like effective communication, speech clarity, voice control, public speaking, and leadership using neuroscience and research-based methods designed to achieve improvements in communication.


In this episode, we discuss:

  • Balanced communication
  • Shifting with awareness and active listening
  • Reconciling speed and thinking
  • Using fake space
  • The complexity and diversity of communication


To continue the discussion, contact Bailey via her website; all social media links are at the bottom of each page.

Sep 17, 202532:45
Episode 48 - Business Success
Sep 03, 202533:02
Episode 47 - Integrated and Data-Driven Communication
Aug 20, 202535:02
Episode 46 - Acting and Business Communication.
Aug 06, 202531:44
Episode Spécial : Communication depuis l'Arctique
Jul 23, 202537:40
Episode 45 - Communication for Happy Businesses
Jul 09, 202536:05
Episode 44 - Communicating for Performance
Jun 25, 202532:57
Episode 43 - Communicate with your clothes
Jun 11, 202531:57
Episode 42 - Communication and Innovation
May 21, 202534:05
Episode 41 - Speaking!
May 07, 202541:25
Episode 40 - Social Media for Businesses
Apr 23, 202540:13
Episode 39 - Voice and Communication
Feb 04, 202530:19
Episode 38 - Soul Health

Episode 38 - Soul Health

There it is, the latest episode of the Communication and Culture podcast.

My guest Pam Buchanan. She is the founder of Quantum Sense, and stands at the intersection of corporate prowess and soulful innovation. With over 40 years of experience in corporate America, including pivotal roles at Nasdaq, Pam brings extensive experience to the table.    

Her journey to Quantum Sense began with a profound assertion: that the modern world is missing a focus on a very vital contributor to success, Soul Health. This insight spurred over a decade of research culminating in her innovative concepts and frameworks. Pam's background uniquely positions her to understand the evolving corporate landscape and the benefit of putting an emphasis on a connection to the senses to drive Soul Health and holistic wellbeing at work.    

Pam has developed programs tailored for companies that are proven to enhance employee well-being, reduce anxiety, and boost creativity, ultimately fostering a more satisfying work-life balance. Covering topics from neuro-aesthetics to sound engineering, Pam explores how these can be used to benefit the soul from the outside in, through the gateway of the senses.  

In this episode we discuss:

  • Sense to Soul: ground yourself in your senses
  • Soul's essence and passion
  • We are energy and it can be positive or negative
  • Umwelt
  • Shape the signals to your senses
  • How to incorporate Soul Health in your workplace


To continue the discussion with Pam, you can contact her on www.thequantumsense.com

Jan 22, 202532:41
Episode 36 - Communication strategy
Dec 19, 202433:30
Episode 36 - Dialogue Road Map and Compassionate Communication
Dec 05, 202433:43
Episode 35 - Storytelling in the Workplace
Oct 24, 202433:50
Episode 34 - a special episode

Episode 34 - a special episode

A special recording.


No intro, no closing sequence, no words.


Shhh! Listen

Oct 10, 202410:06
Episode 33 - Communication, neuroscience and change
Sep 26, 202434:25
Episode 32 - Communicating for inclusion
Aug 29, 202429:47
Episode 31 - When to stop communicating

Episode 31 - When to stop communicating

I know I am all about communicating. But you know what?


Sometimes, it is good to know when to stop communicating.

So, in this episode, I 'll discuss


  • Situations in which you should stop communicating
  • The process to stop the interaction
  • And some benefits for doing so.
Aug 14, 202412:13
Episode 30 - Marketing is communication
Aug 01, 202431:15
Episode 29 - Do words matter?

Episode 29 - Do words matter?

Welcome to this episode of the Communication and Culture podcast.


Do words matter?


In this episode, I am discussing how words matter, not on their own, but in the whole context of communication.

Jul 18, 202415:19
Episode 28 - Communicate with the individual
Jul 04, 202435:02
Episode 27 - Communicating in writing

Episode 27 - Communicating in writing

In this episode, I give you tips to improve the impact of your written communication.


In short:

  • purpose
  • clarity
  • appeal
  • short
  • factual


So, let's just dive in!

Jun 20, 202417:15
Episode 26 - Communication and change
Jun 06, 202431:15
Episode 25 - The purpose of communication

Episode 25 - The purpose of communication

In this first episode of season 3, I continue my journey towards the beginning of communication.


I am exploring the purpose of communication, or should I say purposes?


We communicate a lot. But what for?


A lot of the time, it seems we just communicate even if we don't have anything to say or share.


However, I will delve into the two purposes of communication:


  • Exchanging information
  • Building relationships
May 23, 202411:11
Episode 24 - Codev as a Tool for Better Communication

Episode 24 - Codev as a Tool for Better Communication

In this episode, I receive Magali Vives, a codevelopment (Codev) specialist.

Truly « addict » to cultural diversity, Magali calls herself a citizen of the world before anything else. Her mission is to contribute to improving the quality of interactions amongst individuals ; she is convinced that this is the key to a better world. Here is why, on a daily basis, she supports leaders and organizations worldwide and actively contributes to spreading the method of codevelopment.

She initiated a codevelopment world map and recorded a podcast with Claude Champagne, both in order to promote codevelopment beyond French-speaking countries.


So, what is codevelopment?


Codev is a structured communication approach to use when you want to find a solution to a problem, get ideas about something you are stuck with and so on. It is mostly use for professional topics but can also be used for personal questions.


A codev session is divided in 6 steps:

1. A subject is chosen by the participants and the person whose subject have been chosen (the client) explains the situation in more details

2. Clarifying questions. In this step, the other participants (the consultants) ask only clarifying questions, to ensure they have understood the situation correctly

3. Contract. The client confirms what he/she/they expect from the group

4. The consuktants then share ideas, suggestions in the form of for instance "If I were you, I would do, try...", without any judgement.

5. The client then defines what 2 to 4 suggestions she/he/they will follow and implement, without justifying their choice

6. The session finishes by all sharing their feedback on the session.


Listen for more details. Are you ready to use codev?


You can reach Magali via her

Website: https://www.pourquoipasmindset.com/

Or email: magali@pourquoipasmindset.com

Oct 04, 202332:53
Episode 23 – Communication journey

Episode 23 – Communication journey

Welcome to this latest episode of the Communication & Culture podcast. In this episode, I thought I wanted to begin at the beginning with communication and I use my background as a biologist to delve deeply into communication in general and how it developed.

When we think of communication, we mostly think about human communication. Because this is what most of us are interested in. 

A lot of us are amazed at how apparently complex our communication is, how clever, intelligent or whatever adjective you want to come up with, we are. I might offend some of you here, but this is narrow sighted. Because all living organisms communicate. 

So, when did it all began? Well, it probably began as soon as life began. To stay alive, the first organisms needed to be able to sense messages from their environment, food, potential danger, temperature and so on. This was the first type of communication to evolve because many reactions and processes in a cell need receptors and thus the blueprint was there for evolution to stumble on chemo and olfactory receptors. Visual communication was probably not very far behind. 

Chemocommunication is still with us, coming from our most ancient ancestors. 

Then, as organisms got bigger, evolution had more opportunities to come up with different ways of communicating and making sense of the world. This is how all the different ways of communicating arose.

Species come and go and while they are around, they do so because the ways of communication they have fulfil the kind of messages they need to send. And of course, every species make full use of what evolution has given them. It just happens that a random mutation has made our larynx move further up into our throat and allowed us to make more sounds than many of our ancestors.

It has nothing to do with being superior to other species. We are just one of the results of the always ongoing process of evolution. The more we look at it, the more we will learn and understand about how other species communicate and discover how intricate it is.

Sep 20, 202308:16
Episode 22 – Conflict communication and organisational culture

Episode 22 – Conflict communication and organisational culture

Welcome to this episode of the Communication & Culture podcast. I receive a special guest: 

Liz Kislik is a management consultant and executive coach, and a frequent contributor to Harvard Business Review and Forbes. Her TEDx “Why There’s So Much Conflict at Work and What You Can Do to Fix It” has received almost half a million views. She specializes in developing high performing leaders and workforces, and for 30 years has helped family-run businesses, national nonprofits, and Fortune 500 companies like American Express, Girl Scouts, Staples, Janssen Pharmaceuticals, and Highlights for Children solve their thorniest problems. 

Liz’s work has been featured in the Wall Street Journal’s Morning Download, the Washington PostBusiness Insider, and Bloomberg Businessweek. Her articles have been included in Harvard Business Press books Guide to Motivating PeopleDealing with Difficult People, and Guide to Power and Impact, as well as in Entrepreneur, the European Financial Review, and the Forward
  
She is a member of Marshall Goldsmith’s 100 Coaches initiative, which brings together the world’s top coaches and thinkers; has taught at Hofstra University and New York University; and is a frequent podcast guest. She received her BA from Yale University and earned an MBA in Management from NYU. 

We discuss the communication around conflict and its relationship with a company’s culture. 

Liz talks about the diversity of conflict and highlights its similarities too. A big intake for me is the subjectivity of conflict. 

Liz gives us examples how the culture of a company can increase unintentionally the level of conflict and that you need to take active steps to change the aspects of the culture creating conflict. 

We are usually unconscious of other people’s perspectives, and this can trigger conflict. A lack of awareness of our assumptions. 

Liz gives us advice on how to handle conflict. We feel conflict in our body. The first thing is to calm our body. Then, we open to others and we also look at structural aspects of the company that can perpetuate conflict. 

To continue the discussion with Liz, you can reach her on the following social media: 

LinkedIn: https://www.linkedin.com/in/lizkislik 
Facebook: https://www.facebook.com/lizkislik 
Twitter: https://twitter.com/lizkislik

Sep 06, 202335:58
Episode 21 – A change in direction

Episode 21 – A change in direction

Welcome to this latest episode of the podcast, now called the Communication & Culture podcast. A change of title, a change of direction but the same philosophy. 

How did it come about? Since the end of last summer, I had the opportunity to take a step back from what I was doing, to pause, question and reflect. 

The final outcome of this process is a change of direction for my business and hence this podcast.

It is how we communicate with others that dictates our interactions and relationships with them. How we communicate is influenced by and is the result of our culture, our upbringing, our values, our biases, our assumptions, our personalities, our education and many more. It is how all of these are externally exhibited. It is how you show respect, empathy, compassion, care, love but also disrespect, contempt, dislike, even hate to others. 

This is why I have decided to change direction to help people understand what communication really is and how to communicate better. 

In this context, to me, it is about how to adapt our communication to our various audiences to get our message across, each time.

So, are you ready to embark on this new path with me and my guests on this podcast? So, then, until the next episode.

Aug 24, 202305:58
Episode 20 - Confidence, Communication and Inclusion
Aug 10, 202332:34
Episode 19 – Culture fit, culture add, culture what?

Episode 19 – Culture fit, culture add, culture what?

Culture fit, culture add, culture what? Welcome to this episode of the Culture & Inclusion podcast. What is this all about? You may have heard about these terms of culture fit and culture add when it comes to hiring new people. How you should, or shouldn’t hire for culture fit or culture add and so on.

I want to give you my take on this subject. Hiring for culture fit, for culture add, none of those, something else? I’ll give you my points of view, and I insist on the plural, and then you can decide what you want to hire for.

Let’s take culture fit. Culture fit is seen as hiring more of the same. This happens when for instance you rely on your network when hiring, because most people in your network are just like you! It happened when you think you need to hire people coming from certain schools or universities or having a certain degree. These people will be more similar because they have experienced the same culture.

Now, this is not the best if you are a homogeneous group because you will keep on getting people from that same homogeneous background. It is not the best either if your culture for instance is totally results driven, however the results are achieved. You keep on hiring results driven people who will see their quarterly targets as more important than their people, their team.

Now, in contrast, let’s say that your workplace is diverse, inclusive, innovative and anything positive you can associate to a culture. Then, you would want more of that, wouldn’t you? In that case, culture fit doesn’t seem so bad.

Shall we turn to culture add now? As it suggests, hiring new people is about adding to the existing culture. This is a great approach when you have identified a gap in your organisation. It is the way to go when you decide you need people with different experiences than what you already have, people from different backgrounds that who you already have, when you want to bring different ideas and expertise to your organisation.

However, if you are already not sure what your culture is actually, if you have let in people whom you’d rather not have in the organisation, then adding to an already suboptimal situation will not help.

May 10, 202309:35
Episode 18 - An insight into recruitment and inclusion
Apr 26, 202331:30
Episode 17 - How diversity and inclusion fit in organisational culture

Episode 17 - How diversity and inclusion fit in organisational culture

I this episode I am giving you my take on the relationship between culture and inclusion. Is there a relationship? Is inclusion all what culture is about? Is it part of an organisational culture?

A culture is shared by people who share the values, what is important, appropriate for that culture. They share behaviours, communication patterns and ways of seeing the world. Cultures are made by people. People within a culture choose what they want their culture to be. This is true for your organisation. Its culture has evolved and is shaped by its people.

And it is here that inclusion comes in. An organisation, via its culture, can choose to be inclusive, or not.

Inclusion is an action. As an organisation, and as an individual, you decide to behave inclusively or not. This is how inclusion becomes part of your culture, or not. But this is not just an add-on to your culture. Because being inclusive has ramifications to everything everyone does and says in the organisation. Deciding to be inclusive will shape your messages, your procedures, processes and rules.

Inclusion is part, or not, of your organisation culture because it is underpinned by the values of the organisation and is exhibited, or not, in the behaviours and actions of the people within the organisation.

And it all needs to be in sync. No point of saying you value diversity and you are an inclusive organisation if you are not really diverse and if people do not feel they can express themselves, their ideas are belittled and they are not valued and recognised.

Inclusion is not words. The people interacted with your organisation, whether employees, customers, suppliers, partners; they will judge if you are inclusive. So, yes you first decide if you want to be or not, and by the way, I would more than strongly encourage you to be, and then put in place what is necessary to translate inclusion into actions, which it is. When you do it well, people will notice!

Apr 12, 202307:29
Episode 16 - An insight into biculturalism
Mar 29, 202330:37
Episode 15 - Is an organisation's culture only internal?

Episode 15 - Is an organisation's culture only internal?

In this episode, we are going to talk about where the culture of an organisation applies. So, in short, the answer to the question in the title “Is an organisation culture only internal” is no, an organisation’s culture is not just internal.

Any culture is internal because it is based on very deep underlying assumptions. These deep, basic assumptions are the internal layer of a culture. It is about what we hold as true or false. For instance, how a culture views time is a basic assumption of that culture. Another assumption is our relationship with the wider world, our environment, nature. Basic assumptions are what that cultural group holds as true or false. What do you hold for true in conducting business, dealing with customers, suppliers and so on, providing products or services and about everything an organisation is at a fundamental level? This is the basis of your organisation’s culture and that is internally focus in the sense that it is the basic assumptions of the people within the organisation.

The second layer, the intermediate layer of the culture of your organisation are the norms and values of your organisation. Norms are what is considered right, appropriate and acceptable in a group. Can you talk about politics, religion? Can you say openly how much you earn? Is it ok to challenge your boss if you have a different idea? What is the dress code? And it is here that your culture begins to get external, even if your values and norms are internal to the organisation. Your organisation probably has a list of values somewhere on its website. Your norms and values are also the filters through which you will judge, even if is unconscious, the people you interact with, whether they are internal or external to the organisation.

And finally, you have the external layer of culture. This layer consists of the artefacts and products of your organisation. This is what someone experiences first when they come in contact with your organisation. This how you do things in your organisation, your standards, the expectations, the behaviours you encourage. This is also, if you have offices, the plan and deco the organisation has chosen. It is what your people say about your organisation. It is all the external aspects that everyone in contact with your organisation, its people or any of its messages or products that people come in contact with. This is the window for the world into your culture. And this is purely external. It is driven from the more internal layers of the basic assumptions, norms and values of the organisation. It is how these are translated into actions, behaviours and messages. But all these are for other people, hence the external aspect of it.

So, I hope now you can see that with everything your organisation and its people do, say and so on, you show the culture of your organisation.

You may have a thought here that it will also reflect the culture and personal opinions of the person involved. But this is also a reflection of your organisation culture: that actually your people haven’t been transmitted your culture consciously in a way that they can convey it. If people express their own view when representing your organisation, you need to make your culture stronger.

Mar 15, 202308:35
Episode 14 - The relation between professionalism, organisational culture and inclusion
Feb 28, 202332:17
Episode 13 - What is required to understand culture and inclusion

Episode 13 - What is required to understand culture and inclusion

Today, I want to talk about what is required to understand culture and inclusion, particularly when an organisation is looking for people to work in that field and improve inclusion in their organisation. This topic came to me after seeing many times that if basically, you are not from a minority group, you cannot understand inclusion. In short, it seems that you have to experience being in an underrepresented group, having been discriminated against, maybe bullied or harassed because of your differences.

Here, I want to raise the view that this is not enough and that lived experience doesn’t give you all the tools to tackle diversity and inclusion. This lived experience needs to come alongside a robust theoretical knowledge. It doesn’t replace it and cannot substitute for it. So, when you want to improve your organisational culture and inclusion, a crucial step is to bring this knowledge to people and that people with the responsibility for your culture and inclusion have a strong knowledge about the subject.

Finally, the last thing that is required to fully understand inclusion is the need to understand the specificities of your organisation.

Feb 15, 202305:50
Episode 12 - Data, KPI and inclusion

Episode 12 - Data, KPI and inclusion

Listen to Vinay Raman sharing his view on how data can help with inclusion.

We tend to think that culture is something intangible, fluffy, a soft aspect of an organisation.

Not at all. Like many other things in an organisation, culture and inclusion have results that can be measured.

This is what we discuss in the episode.

- People management and data are not often used together, in the same sentence. - How can data and their analysis help with knowing where you are in your organisation with inclusion?  - What kind of data should be collected when it comes to inclusion?  - How could you relate these data to more conventional KPIs?

Sep 28, 202235:32
Episode 11 - How to bring people to higher levels of awareness of differences

Episode 11 - How to bring people to higher levels of awareness of differences

Raising your level of awareness, and the ones of the people around you will improve inclusion and belonging in your team or organisation.

I am going to touch on two subjects. In the first part of the podcast, I will delve into why we react the way we do to diversity. In the second part, I will discuss some steps you can take to raise your awareness to differences.

It was found that the more familiar something becomes by repeated exposure, the more we “like” it. How does this occur? Our brain has both an avoidance reflex towards the unfamiliar and an approach reflex. The studies showed that familiarity decreased our avoidance reflex. It did not change our approach reflex. So, it seems that familiarity reduces the “fear” we have for something.

This is why familiarity makes us feel safe. We may not like it but we feel safe in familiar environments.

On the other side, novelty attracts us because it activates a different part of the brain, the motivation centres. This is what allows us to try new things, explore new territories.

How could this then explain and be used with how we react to diversity and our view of inclusion.

It looks like exposure is a very important part. Without exposure, something cannot become familiar. Now when we think to our exposure to diversity, we should recognise it is not that much for most of us. Let’s take the UK for instance, where I live and the idea of race/ethnicity I mentioned earlier.

In the second part, I am going to give you 5 steps that will increase your awareness.

There is a lot of talk about becoming more inclusive. We may think of it at the level of an organisation but at the end, it is all about people. It is people in whatever group they are part of who exhibit inclusive behaviours or not. So, becoming inclusive begins (and ends) with people, with you.

So, let’s go through the 5 steps.

The first step is to Become self-aware

The second step is to keep learning

The third step is all about respect

Then, accept

Finally, integrate, make the differences yours

Aug 10, 202212:49
Episode 10 – How coaching can help with inclusion
Jul 27, 202234:50