The Alldus Podcast - AI in Action

Today's guest is Charlton Roberts, Chief Technology Officer at FLORA. Founded in 2024, FLORA is an applied AI company building a unified creative platform for professionals. It brings together over 50 leading text, image and video AI models into a single “infinite canvas,” allowing teams to ideate, iterate and produce creative work within one seamless workflow.

Designed for designers, agencies and content teams, FLORA combines generative AI with collaborative tools and scalable workflows, enabling users to rapidly explore ideas, maintain consistent output, and automate complex creative processes. At its core, FLORA aims to redefine how creative work is done - transforming fragmented AI tools into an integrated environment that enhances human creativity and accelerates production from concept to final output.

In the episode, Charlton talks about:

His journey from aspiring actor to building AI tools for creatives

FLORA as an AI creative canvas turning ideas into production-ready outputs

The need to differentiate beyond easily copied features in a crowded AI space

How FLORA stands out with intuitive canvas and AI-driven creative workflows

Adopting AI agents reshapes workflows, emphasizing structure and iteration

Hiring values AI use skills and fundamental understanding

Their fun, high-autonomy team focused on impactful AI creativity

To find out more about all the great work happening at FLORA, check out the website www.flora.ai

Today's guest is Geraldine Powderly, CISO and VP at SkySpecs. Founded in 2012, SkySpecs is transforming how renewable energy assets are managed. Its platform combines autonomous drone inspections, advanced analytics and financial intelligence to deliver unified insights across the asset lifecycle. Serving wind and solar operators worldwide, SkySpecs helps organizations maximize performance, reduce downtime and optimize maintenance decisions through data-driven asset management and AI-powered solutions.

Geraldine leads enterprise cybersecurity and IT strategy at SkySpecs, aligning cyber risk, AI governance and business growth across a global, multi-product organization. She has built and scaled risk-based security programs, embedded governance aligned to ISO 42001, and elevated maturity across SOC 2 and ISO 27001. A trusted executive advisor, Geraldine brings over two decades of leadership experience, including fintech CISO roles. She is also a recognized voice on AI risk, cyber resilience and security-driven innovation.

In the episode, Geraldine discusses:

Her career journey from software to cybersecurity leadership

Her passion for mentoring women in male-dominated fields

Why women’s technical contributions are often unknowingly underestimated

Encouraging women to embrace opportunities despite self-doubt

The importance of managing AI in cybersecurity through basics

As AI adds complexity, the basics still matter

The need for documenting decisions amid rapidly evolving AI risks

Staying current by training her entire team in AI literacy

Educating herself with conferences, webinars and peer stories

To find out more about all the great work happening at SkySpecs, check out the website www.skyspecs.com

Today's guest is David Shake, Director, ServiceNow PMO - North America at Crossfuze. Founded in 2000, Crossfuze is a global consulting and services firm specializing in the ServiceNow platform. As a 2025 ServiceNow Partner of the Year, Crossfuze helps organizations accelerate digital transformation through advisory, implementation and managed services. The company focuses on optimizing workflows, improving service delivery and enabling customers to maximize the value of their ServiceNow investments.

David is a focused and innovative professional with strong leadership, management, and communication skills. He excels in balancing competing priorities while building collaborative teams and strong client relationships. As a Client Lead at Crossfuze, David directs complex projects involving process and system design, resource management, and global service delivery. Passionate about customer success, David leverages his ServiceNow expertise to deliver operational excellence and help clients achieve their business goals.

In the episode, David talks about:

0:00 His journey from Xerox sales intern to service delivery leader

5:47 Crossfuze as an elite ServiceNow partner offering implementations and support

6:59 Delivering ServiceNow reveals gaps between vision and reality

10:13 The need to be honest, realistic and solution-focused in implementations

13:45 Seeing growing demand in SecOps and risk management

16:00 How Crossfuze’s small size cultivates a collaborative, expert-driven culture

18:14 Why Crossfuze’s reputation and expert breadth drive industry differentiation

To find out more about all the great work happening at Crossfuze, check out the website www.crossfuze.com

Today's guest is Emmanuel Ranchin, VP Global Cyber Security Fusion at State Street. Founded in 1792, State Street are a global leader across investment servicing, markets and financing and investment management. With 11.5% of the world’s financial assets flowing through their doors every day, they are a trusted partner to institutional investors and a vital part of the global economy. Together with their clients, State Street help create better outcomes for the world’s investors and the people they serve.

Emanuel is an accomplished Programme Manager with strong analytical, problem-solving and IT skills, built on a foundation in Chemical Engineering and extensive experience in the Financial Services industry. A results-driven team leader with excellent interpersonal and communication abilities, Emanuel is highly committed, approachable and adaptable leader who consistently delivers successful outcomes.

In the episode, Emmanuel discusses:

0:00 His journey from engineering to leading cybersecurity governance in banking

5:30 Why Cybersecurity needs accountability, culture and business partnership

9:28 How Cyber hygiene culture extends beyond work into daily life

11:56 His advice to stay curious, be open-minded and keep learning to stay relevant

15:32 Why clear communication, emotional intelligence and simplifying complexity drive success

18:47 Effective communication requires time, cultural awareness, feedback and adaptation

22:39 The need to build trust, model behavior, embrace feedback, balance risk and enable AI

24:32 Innovation requires curiosity, culture change, clear goals and empowered thinking

To find out more about all the great work happening at State Street, check out the website www.statestreet.com

Today's guest is Rahul Naidoo, Co-Founder and CEO at Superscript. Founded in 2021, Superscript is a New York–based healthcare technology company modernizing how people access and pay for medical services. By introducing transparent, upfront pricing and streamlined digital purchasing tools, Superscript makes healthcare more like e-commerce - clear, simple and consumer-friendly. Its platform empowers patients with greater choice, clarity and control, eliminating surprise bills and redefining the healthcare experience.

Rahul is a technology entrepreneur passionate about transforming complex systems into simple, user-centered experiences. Originally from South Africa, he earned a degree in Computer Science from Harvard University and gained experience in digital product development and strategy at several tech ventures before founding Superscript. Under his leadership, Superscript has pioneered a novel healthcare pricing protocol, partnered with hundreds of providers, and is redefining how patients navigate and pay for care.

In the episode, Rahul talks about:

0:00 His journey from tech-savvy roots to co-founding a health tech startup

2:15 Building Superscript with a philosophy to fix healthcare inefficiency

6:04 How college friends turned idea into Superscript with Mark Cuban’s backing

10:27 Why AI should remove admin burdens, not replace humans in healthcare

16:55 Superscript’s culture of perseverance, optimism and problem-solving resilience

20:13 Reimagining pricing from creating real, upfront healthcare prices from scratch

23:35 The journey building seamless healthcare tech

27:42 How Superscript cultivates growth, excellence and purpose-driven work

To find out more about all the great work happening at Superscript, check out the website www.superscript.nyc

Today's guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard. Founded in 2008, Activision Blizzard is a global leader in interactive entertainment, creating epic experiences across console, PC and mobile. Home to iconic franchises like Call of Duty®, World of Warcraft®, Overwatch®, Diablo® and Candy Crush™, the company builds vibrant communities, pushes innovation in gaming and esports, and connects players worldwide through immersive, memorable experiences.

Amber is a senior technology leader with 20 years’ experience building and operating enterprise service platforms in complex global environments. She currently leads the ServiceNow platform across Activision Blizzard, Blizzard Entertainment and King, focusing on scalable strategy, service delivery excellence, and user-centered design. She partners with cross-functional teams to modernize service experiences, establish governance, responsibly leverage AI and create intuitive, human-centered platforms.

In the episode, Amber talks about:

0:00 Career journey from fine art to IT, building service desks and ServiceNow

5:20 Leading ServiceNow consolidation across Activision Blizzard and King

9:25 Expanding ServiceNow with HR, legal, events and finance tools company-wide

10:47 How ServiceNow became the self-sufficient, gamified hub for company workflows

13:24 Currently scaling ServiceNow with Employee Center, AI and lifecycle management

15:45 Leading ServiceNow with two engineers plus long-term vendor support

16:56 Staying at Activision Blizzard for supportive, positive work environment

18:43 ServiceNow work remains project-based, relying on consultants for support

20:31 How the company supports side projects, letting her create art and ServiceNow apps

Today's guest is Laurie Wheeler, Chief Operating Officer – IS&T at MultiCare Health System. Founded in 1882, MultiCare is a locally governed, nonprofit health system serving communities across the Pacific Northwest. Today, it operates 13 hospitals and more than 300 primary, urgent, paediatric and specialty care locations in Washington, Idaho and Oregon. With over 20,000 team members, MultiCare remains dedicated to improving health, expanding access to care and supporting the wellbeing of the communities it serves.

Laurie is an accomplished executive leader with more than 20 years of experience driving strategy and delivering results. She is known for turning vision into action through collaboration and strong partnerships, and for successfully advancing complex initiatives within matrixed organizations. Recognized as a decisive executor, Laurie effectively aligns executive teams and C-suite stakeholders across functions - including Finance, Legal, HR, IT and Clinical - to achieve critical organizational objectives.

In the episode, Laurie talks about:

0:00 An insight into her 25+ year career working in Healthcare and IT

2:35 MultiCare’s offerings with 13 hospitals, 300+ clinics and full healthcare services

3:23 Her role in IT culture, processes and optimizing the ServiceNow platform

4:57 Building a robust knowledge base to optimize ServiceNow

6:48 Focus on automation, ROI, and scalable IT support systems

9:06 How they successfully integrated Overlake Hospital’s service desk into ServiceNow

11:14 Excitement to expand ServiceNow, automate processes and scale efficiently

13:24 How strong governance and structured roadmap ensure successful ServiceNow outcomes

To find out more about all the great work happening at MultiCare Health System, check out the website www.multicare.org

Today's guest is Alan Paris, Global Head Financial Services Risk & Compliance Enterprise Architecture, Field CTO, Customer Success Executive at ServiceNow. Alan is a global leader in risk management, compliance and financial services transformation, with extensive experience driving business strategy, product innovation and multi-million-dollar growth. He has led 1,000+ person teams across operations, technology and consulting, delivering transformative change through digitization, AI and regulatory technology solutions.

At ServiceNow, Alan has held several leadership roles, driving $400 million in portfolio growth and $100 million in annual contract value across global accounts. He develops enterprise platform strategies, AI-driven solutions and transformative implementations while mentoring teams and guiding organizations in regulatory compliance and risk management. An award-winning thought leader, Alan has published over 60 articles, spoken at major conferences and advised top financial institutions worldwide.

In the episode, Alan talks about:

0:00 From Financial services technologist to helping clients realize ServiceNow value

2:12 Seeing ServiceNow evolve into a global AI-driven enterprise platform

4:58 How ServiceNow automates risk, AI enhances efficiency and productivity

7:31 Why clean, well-managed data enables successful AI implementation results

11:18 How ServiceNow leverages AI to transform workflows and operations

15:34 How top innovators align AI with business strategy, enabling transformation

17: 55 Advice to always keep learning, embrace change and apply AI wisely

20:47 Why ServiceNow is the leading 21st-century AI-enabled enterprise platform

Today's guest is Jack Loss, Vice President, Strategy & Innovation at Improvix Technologies. Founded in 2012, Improvix Technologies’ vision is to improve the federal landscape by closely aligning technology with mission. From its headquarters in Reston, VA, Improvix has grown into a trusted partner to federal agencies and commercial entities, delivering innovative solutions that bring true mission value across four core areas: Data and AI, Application Services, Cloud and Infrastructure, and Cybersecurity.

Jack leads Improvix’s corporate innovation lab, IPX CREATE, collaborating with clients, partners and employees to deliver high-value solutions. He also drives the company’s marketing strategy and brand engagement, while supporting capture efforts and technical proposal development. With a background in cloud, data and cybersecurity, Jack focuses on scaling innovation, strengthening technical capabilities and driving organic program growth.

In the episode, Jack discusses:

0:00 Bridging technical engineering and business strategy through evolving roles

2:00 Improvix Technologies’ focus on mission-driven culture and capabilities

3:10 Advancing secure AI and comprehensive data management capabilities

5:19 How AI-powered intake streamlines requirements and accelerates solution delivery

8:25 How the Lab drives innovation via sandbox, solutions and workshops

12:22 Building predictive civil-unrest models using integrated open-source data

14:44 An insight into their culture driven by growth, teamwork and core values

17:50 Growing needs in business analysis, low-code development and cloud engineering

20:19 Why he’s excited to deepen mission alignment and deliver real-world impact

To find out more about all the great work happening at Improvix Technologies, check out the website www.improvixtech.com 

Today's guest is Jimi Li, Chief Technology Officer at ALM. Founded in 1998, ALM is the world’s most trusted provider of information, data, intelligence and content supporting both the practice and business of law. What began more than 40 years ago as a single publication serving attorneys has since grown into a global company supporting more than seven million business leaders and practicing professionals. Along the way, ALM has helped transform the industries it serves, as well as the communities within them.

Jimi is a results-driven technology executive leading enterprise-wide AI transformation. With a proven track record of translating business strategy into high-impact operational solutions, he brings deep expertise across product management, cloud infrastructure, enterprise systems, data and analytics, and AI implementation. Jimi oversees all technology functions at ALM and is spearheading the adoption of generative AI, large language models and agentic automation to transform operations and accelerate product innovation.

In this episode, Jimi talks about:

0:00 His journey from self-taught engineer to leading digital and AI transformation

2:50 ALM as a legal media and data company driving digital and AI transformation

3:58 AI succeeds when integrated into strategy and cross-functional teams

6:12 How AI transformed their product teams, improving efficiency and delivery

8:323AI projects fail due to mindset, context gaps and workflow friction

14:38 How AI creates value in employee efficiency, ROI and strategic opportunities

17:51 Success in AI needs data experts, tech-savvy product managers and business-minded developers

Today's guest is Matej Zachar, CIO and CISO at Kontent.ai. Founded in 2015, Kontent.ai help content-driven organizations in regulated industries like healthcare and insurance overcome complex content challenges. They do this by bringing complete control and efficiency to every aspect of content management. At the core of Kontent.ai's work is a commitment to helping clients streamline content operations, reduce risk and enable teams to deliver high-quality content at scale.

Matej Zachar is a security, privacy and IT executive with a track record of leading award-winning teams. He has built numerous security, privacy and IT programs and managed the security of over 400 products and cloud services. At Kontent.ai, he owns the IT and security strategies and programs, leads both IT and Security Team, and manages risks. He is also the chair of the Security Steering Committee, a member of the Responsible AI Committee, Privacy Team and Corporate Compliance Committee.

In this episode, Matej talks about:

0:00 His career working at the intersection of AI and Cybersecurity

2:20 Secure AI governance builds trust amid evolving regulations

4:33 How AI governance reveals reliance on vendors and data risks

6:14 Vendor negotiations depend on company size and bargaining power

7:27 Why AI adoption and customer sentiment are key success measures

8:57 Advice to stay curious, adapt to change and commit to continuous learning

9:58 Risk rises with understaffing and AI-driven phishing attacks

12:30 How automation effectively speeds up tedious security tasks and triage

To find out more about all the great work happening at Kontent.ai, check out the website www.kontent.ai

Today's guest is István Görgei, Managing Director of ServiceNow Business Unit Leadership at Capture Group. Founded in 2009, Capture helps organizations become agile digital enterprises by streamlining their application factories. Serving over 400 clients across the DACH and CEE regions, Capture offers AI-powered ServiceNow solutions, low-code application development, test outsourcing and resource augmentation, supported by nearshore services to deliver scalable, end-to-end enterprise impact.

Istvan is a customer-focused professional with expertise in relationship building, project management, strategic planning and team development. He is the Managing Director of Capture's ServiceNow Business Unit where he leads strategy, operations and growth across the DACH and CEE regions, leveraging AI to deliver transformative customer value. Passionate about creating sustainable, long-term solutions, Istvan helps customers achieve their goals faster while nurturing innovation, balanced growth and lasting business impact.

In the episode, István discusses:

His background as expert in agile and hybrid work at ServiceNow

Capture’s journey from project management to comprehensive ServiceNow solutions

How ServiceNow connects silos, enabling insights and future forecasting

From starting in IT, SPM aligns business and plans strategic roadmaps

How Boutique partners add specialized value beyond standard ServiceNow offerings

Combining boutique expertise with a large external network for ServiceNow solutions

His vision of AI-driven, conversational ServiceNow simplifying user workflows

Using AI to prefill SPM project data, reducing gaps and administrative work

Encouraging team creativity with AI, but maintaining clear governance boundaries

Advice to understand the past, anticipate the future and plan strategically

Today's guest is Peter Castillo, Director of Technology Operations Center Platforms at Toyota Financial Services. Founded in 2000, Toyota Financial Services help millions of Toyota customers drive the vehicle of their dreams, thanks to their flexible financing and leasing, voluntary protection products and well-rounded auto insurance offerings. Inspired to always strive for quality, convenience and consistency, one of their main goals is to deliver exceptional customer service that matches the exceptional quality of Toyota vehicles.

With over 25 years of engineering experience and 15 years leading and managing critical systems in highly regulated environments, Peter combines technical expertise with thoughtful, strategic leadership. He is a servant leader who strongly believes in the power of conversation, identifying the most efficient path from Point A to Point B, the importance of time and perspective, and rarely is something more important not to stand up and turn the vinyl record to Side B.

In the episode, Peter discusses:

0:00 His career journey from odd jobs to ServiceNow expert

3:42 Toyota Financial Services as world’s largest auto lender, focusing on vehicle financing

5:21 His role to focus on scaling and modernizing Toyota’s mature ServiceNow platform

9:04 Balancing stability, technical debt and innovation through thoughtful AI adoption

12:41 Promoting ServiceNow’s value, talent development and internship opportunities at Toyota

17:21 Offering stability, strong culture and customer-focused innovation

Today's guest is Jason Veiock, Founder & CEO at Bearing. Founded in 2025, Bearing's software solution digitally transforms corporate security on ServiceNow. Their expert team, which spans leadership of converged Global Security programs to the management of Global Security Operations Centers (GSOCs), brings a wealth of firsthand knowledge to address the persistent challenges their clients face. Bearing are committed to delivering transformative solutions that redefine security management for the modern enterprise.

Jason is a data-driven and risk-informed security executive with a focus on strategy development, enhanced resilience and business enablement. He is successful in building and leading teams defending against full-spectrum threats spanning the cyber, physical and global security realms. He has a proven track record in managing programs, vendors and budget with on-time execution & delivery. Jason is experienced in both the corporate and government sectors as a seasoned law enforcement, intelligence and security professional.

In the episode, Jason discusses:

0:00 Ex-law enforcement founder now digitizing corporate security via ServiceNow

3:36 As AI is reshaping founders, experience and critical thinking matter

5:04 Solving physical security inefficiencies through practitioner-led workflow automation

9: 19 Unifying corporate security and operations natively on ServiceNow

12:18 Using AI on ServiceNow to detect workplace threats and support HR

17:10 How workflow automation boosts security efficiency, consistency and ROI

19:28 Why balancing AI agents versus scripted workflows is key startup challenge

22:10 Driving Bearing’s success by balancing security expertise with ServiceNow skills

To find out more about all the great work happening at Bearing, check out the website www.getyourbearing.com

Today's guest is David Petrou, Founder & CEO at Continua AI. Founded in 2023, Continua has brought the power of LLMs to group chat. Most AI tools today operate in “single-player” mode, but we’re social creatures, inspired and motivated through group conversation. So Continua asked: what if AI could be a quiet, helpful member of the group? That question led to Social AI - technology that fades into the background, acting not as a demanding interface but as a shared layer of intelligence that strengthens human connection.

David and his team are building AI that helps people feel more connected, not less. He believes technology should strengthen empathy and relationships, not compete for attention. Previously, David was a Distinguished Software Engineer (L9) at Google, where he helped create Google Goggles and Google Glass, and led efforts to bring machine intelligence to Pixel and Android. His career centers on exploring how technology can understand context and quietly enhance meaningful human connection.

In this episode, David talks about:

0:00 His journey from Google veteran to AI entrepreneur founding Continua AI

2:20 How AI has evolved from single-user tools to collaborative group intelligence

5:58 How Continua adds socially intelligent AI to everyday group chats

10:23 Expanding from group chat AI to real-time group collaboration

13:10 Simplifying coordination and strengthens real-world social connections

15:51 Building complex group-AI tech through strong, collaborative teamwork

18:41 How Continua pursues social AI toward AGI, with strong team and hiring

Today's guest is Annette Muldowney, Vice President - ServiceNow Manager at MidWestOne Bank. Founded in 1934, MidWestOne Bank is a relationship-driven community bank that provides comprehensive financial solutions, including personal and business banking, lending, trust services and wealth management. Guided by values of integrity, teamwork and impact, MidWestOne Bank aims to generate meaningful outcomes for both their customers and communities.

Annette is a resourceful and innovative leader with over 20 years of technical management, project implementation and customer experience expertise across private, public and Fortune 500 sectors. As a ServiceNow Platform Owner, Annette oversees roadmap creation, governance and adoption strategies to ensure seamless user experiences and measurable results. She is recognized for a collaborative leadership style, commitment to excellence and ability to deliver impactful, technology-driven organizational change.

In the episode, Annette talks about:

0:00 Driving financial innovation with ServiceNow for efficiency, transparency

3:06 Her role driving service management transformation at MidWestOne

3:52 Focusing on FSO, CSM, and emerging GRC initiatives

5:32 How her team is leveraging partners to manage ServiceNow implementation

8:02 Driving a phased ServiceNow implementation using crawl, walk, run approach

10:56 How Executive support and right vendor critical for ServiceNow success

13:12 Why building personal connection with vendors, fit and vision matter most

14:35 Advice to lead by example, stay fact-based, and measure what matters

18:03 The need to deeply understand the business to drive long-term platform success

Today's guest is Scott Livingston, Director, IT Service Strategy, Transition and Improvement at enGen. Founded in 2014, enGen - a subsidiary of Highmark Health - transforms healthcare through technology-driven operations. Serving over 11 million members, it integrates people, processes and systems via its TechOps approach. Its platforms, including the EHS administrative system, Predictal™ care management and Providius provider tools, enhance efficiency, improve outcomes and simplify the healthcare experience.

Scott is an accomplished IT executive leading a 115-person international Platform and Service Management organization with a ~$14M annual budget. He drives strategic initiatives across Service Management, including generative AI adoption, ServiceNow ITSM/ITOM implementation and ITSM analytics. Known for building strong stakeholder relationships, Scott delivers operational efficiency, cost savings and measurable business value by aligning technology, strategy and high-performing teams to organizational objectives.

In the episode, Scott discusses:

0:00 His journey as an IT leader blending service management with healthcare technology

4:27 Choosing ServiceNow for innovation, scalability, and future readiness

8:28 Pursuing zero service desk and zero incident vision

11:23 Their rapid ServiceNow adoption, now advancing with generative AI

17:43 Balancing self-implementation with a strong partner collaboration for growth

21: 23 Investing in AI-driven automation to transform healthcare efficiency and outcomes

Today's guest is Sara Wyman, Founder & CEO at Stackpack. Founded in 2023, Stackpack is an AI-powered platform built for Finance, Operations and IT teams that streamlines spend, vendor and contract management. It delivers fast visibility into where money is going, automates contract renewals and approvals, centralizes vendor data and helps reduce waste - all without a heavy implementation burden. Their mission is to connect the world’s companies with the right partners, at the right time, on the right terms.

Inspired by her experience at high-growth companies where vendor and contract chaos slowed teams down, Sara founded Stackpack to create a true system of record for third-party relationships. Under her leadership, Stackpack has raised significant funding, including a $6.3M seed round, to accelerate its growth. Before launching Stackpack, Sara served as Vice President of Strategic Partnerships and Enterprise Sales at Affirm, and held senior sales leadership roles at Etsy.

In this episode, Sara talks about:

0:00 Her journey from finance to tech, building marketplaces and founding Stackpack

2:13 Stackpack’s AI-native platform turning vendor data into cost-saving insights

4:06 Streamlining vendor discovery, management, contracts and renewals

7:24 Delivering rapid cost savings, visibility and risk reduction

10:14 Their small, remote-first team with big-company experience and culture

12:19 Advancing their AI assistant by unifying UX and expanding vendor discovery

14:59 Hiring in engineering, customer support and go-to-market roles

Today's guest is Matthew Smenos, Principal Programs Manager, Global Veterans Skillbridge at ServiceNow. Matthew focuses on program development and strategy, leading the design and implementation of the Global Veterans Skillbridge program to ensure it reaches diverse veteran communities worldwide. He develops strategies to scale the program globally, identify opportunities for innovation, and continuously enhance its effectiveness and impact.

Collaboration is central to Matthew’s work. He partners with internal teams - including HR, Talent Acquisition, and Diversity & Inclusion - to align the program with ServiceNow’s broader workforce initiatives. He also cultivates relationships with external organizations such as veteran advocacy groups, government agencies and educational institutions to amplify the program’s reach and influence.

In the episode, Matthew discusses:

0:00 His background as military veteran, educator, consultant & program manager dedicated to service

08:39 Building veteran career paths through ServiceNow's RiseUp program

12:25 Their free 16-week ServiceNow training preparing veterans for tech careers

15:02 Success measured by veteran job placement and certifications earned

17:25 The story of Josh who became a certified ServiceNow architect

23:44 Expanding SkillBridge with AI, scaling veteran training opportunities

Today's guest is Yogesh Ailawadi, Head of Products & Innovation - Identity, Safety and Security at Alert Enterprise. Founded in 2007, Alert Enterprise's mission is the seamless convergence of advanced physical access control, identity management and workspace automation. Their solutions are designed to empower businesses with secure, flexible and efficient work environments, catering to the dynamic needs of today’s workforce. They understand that in the digital era, the security of physical and digital assets is paramount.

Yogesh leads Alert Enterprise’s global product management and solutions engineering teams and brings over 15 years of experience in information security, identity and access governance across IT, Physical and OT systems. He has led global deployments of PIAM/IAM solutions for Fortune 100/500 customers across various industries. Yogesh is well versed in industry regulatory standards with a deep understanding of engineering concepts and technologies, and their usage in the security domain.

In the episode, Yogesh discusses:

0:00 An insight into his 20-year career in security, product and innovation

3:10 Pioneering physical security governance across critical industries at Alert Enterprise

5:27 Expanding physical GRC by integrating with the ServiceNow platform

8:04 Seeing a high-demand from large, regulated industries using ServiceNow workflows

10:07 Product live on ServiceNow with focus on AI-driven access solutions

11:39 Focusing on product innovation, scaling through global partners

13:42 Bringing physical security workflows and AI use cases to ServiceNow

Today's guest is Daniel Stanovich, Regional General Manager, Americas Insurance, Life Business Process Services at DXC Technology. Founded in 2017, DXC is a leading global provider of information technology services. DXC's engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront.

Daniel is a highly experienced, dynamic Outsourcing and Consulting executive business leader. He has a strong reputation for producing best in class results with Fortune 500 organizations by maximizing their investments and solving critical business challenges. He leveraged all aspects of DXC to develop a strategic account plan that brings value to clients through the innovation and ideology behind their technology stack, combined with an optimized delivery plan. 

In the episode, Daniel discusses:

0:00 His career journey from tech-enabled HR outsourcing to insurance

2:11 How DXC blends legacy tech, proprietary insurance software and BPS

3:29 Why DXC chose ServiceNow to simplify, automate and transform insurance

6:16 Assure BPM streamlines insurance ops, gains traction as SaaS and BPS

9:06 Modernising insurance ops and embracing AI-driven transformation

12:06 Growing the team in-house to meet demand and enhance AI capabilities

14:30 Providing value to accelerate industry transformation as the rollout begins

17:22 Leading global insurance tech by driving AI-powered industry transformation

To find out more about all the great work happening at DXC Technology, check out the website www.dxc.com

Today's guest is Ritesh Dalal, Founder and CEO at Intellective. Founded in 2016, Intellective are a global ServiceNow partner organization comprised of specialized, experienced and result-oriented professionals that have one common purpose: build delightful products that wow users. Using certified product offerings and deep expertise in Employee Experience, Service Portal and Custom Apps, they help you improve self service and realize more value from ServiceNow. It's their mission to "Consumerize the Enterprise."

Ritesh's expertise in ServiceNow Mobile, Employee Experience and Integrations has enabled organizations to centralize their applications, providing clear visibility and improvement opportunities. His approach to agile development and project management ensures that Intellective delivers customized solutions that drive significant value for their customers. Under his leadership, the Intellective team has successfully developed innovative ServiceNow products that reduce development time and costs.

In the episode, Ritesh discusses:

0:00 His experience blending design and tech to enhance ServiceNow experience

2:13 Transforming ServiceNow UX with unique, productized solutions at Intellective

6:39 How Paramount unified global intranet using Intellective's ServiceNow tools

9:29 An insight into their remote team blending UX, design and ServiceNow expertise

11:56 Evolving from consulting to product, now a bold unified solution

14:02 Building exciting impactful, large-scale ServiceNow solutions

Today's guest is Annemarie Sint Jago, ServiceNow ESX Lead Europe & Business Accelerator at Fujitsu. Founded in 1935, the Fujitsu Group has operations in different regions around the world and provides digital services globally. The company have built large-scale, cutting-edge systems that leverage their advanced technologies and extensive track record, garnering the number one market share in Japan and a top-class position worldwide in the IT services field.

Annemarie has over nine years of experience delivering ServiceNow solutions to organisations of all sizes, from small firms to global enterprises. With a strong foundation as a Business Consultant and Solution Architect, she combines technical expertise with strategic vision to drive innovation and sustainable growth. As the Employee Service Transformation (ESx) Lead for Europe at Fujitsu, Annemarie leads with purpose; empowering teams, enhancing employee experiences and ensuring impactful, future-ready solutions.

In the episode, Annemarie talks about:

0:00 Her journey to ServiceNow expert, team leader and business accelerator

2:26 How a MS diagnosis pivoted her career by merging tech with humanities

6:03 Building and scaling employee workflows across Europe

7:40 Why understanding individual motivations helps people grow and thrive

11:56 Personal connection matters most, especially in remote leadership

15:09 How Burnout prevention starts with boundaries and psychological safety

17:45 Burnout is personal and painful, but support and understanding matter deeply

19:17 How her Burnout hit suddenly as realization and recovery took time

21:00 Recovery required rest, reflection and redefining personal energy

23:30 A journey of reorientation, connection and growth through the Handtribe festival

26:57 Advice to prioritize what truly matters to prevent burnout and stay balanced

28:26Follow your passion and success in tech doesn’t require specific degrees

Today's guest is Sukhi Gill, Co-Founder and Chief Technology Officer at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programs in complex, highly regulated environments. Their team’s design centered approach ensures implementations are accelerated across the organization, future proofing for tomorrow’s competitive environment. Calitii can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organization.

With over 35 years of industry experience, Sukhi has an outstanding record of achievement in sales and delivery of very large scale IT services in multi-billion dollar application development and infrastructure modernization programs. He has a strong track record of establishing successful partnerships with key business sponsors, influencing strategic and architectural direction, ensuring that the organization gains significant business advantage through the strategic deployment of technology and process innovation.

In the episode, Sukhi talks about:

0:00 His journey from civil service to founding a ServiceNow startup

3:29 Taking a sabbatical to explore mountains and startups, seeking change

5:35 Why hiring smart people and collaboration is crucial for success

7:11 Letting others contribute often improves ideas and outcomes

10:12 How both technology and business process knowledge are needed for successful outcomes

13:04 Helping regulated industries, particularly banks, meet regulatory compliance

14:55 Focus on outcomes, involve people and prioritize continuous improvement

17:48 Address technology, people, process and governance for transformation outcomes

Today's guest is Nicholas Friedman, President & Managing Partner, ERM Strategy (Founder) at Templar Shield. Founded in 2013, Templar Shield are a premier cybersecurity, privacy, risk and compliance technology professional services and value-added reseller firm. They have partnered with over 100 Fortune 1000 companies and government entities, driving innovative integrated risk and compliance solutions across numerous business functions.

Nicholas has over 15 years of IT industry experience, including over eight years in information security, risk, and compliance. He oversees strategic partner relationships, marketing and public relationships, business development, product development, and quality service delivery of many of key clients. Nicholas has significant experience in building, growing and leading businesses from scratch. Templar Shield organically and significantly grew from under his stewardship.

In the episode, Nicholas talks about:

0:00 His journey to becoming a founder, driven by automation and people

6:17 Protecting critical infrastructure through expert risk management

9:56 Shifting from compliance to integrated, enterprise risk management

14:12 Rising OT-IT integration, AI governance and boutique firm growth

19:57 His AI governance book which is earning praise from top cybersecurity & enterprise leaders

Today's guest is Deepthi Bathina, CEO and Founder at RhythmX AI. Founded in 2023, RhythmX AI is a generative AI-native healthcare company revolutionizing whole-person care. The company empowers clinicians with AI-powered precision platforms for hyper-personalized care. Backed by private equity firm SAI Group, RhythmX AI combines predictive and generative AI to enhance clinical decisions, helping doctors deliver smarter, compassionate care while practicing at the top of their license.

Deepthi is a results-driven CEO with extensive global business expertise, successfully managing P&Ls for high-growth companies ranging from startups to Fortune 500 firms. At the core of her journey is a commitment to reshape healthcare through innovation and compassion. Her mission is to revolutionize whole-person care by harnessing the power of AI - but ultimately, it’s all about the people and the world we’re transforming. Through RhythmX AI and beyond, she is dedicated to pioneering a new era of healthcare.

In this episode, Deepthi talks about:

0:00 Her journey from technologist to healthcare innovator

03:55 Transforming primary care with AI-driven personalization

06:08 How Dr. Wadhwani's AI expertise and funding drives RhythmX AI's success

08: 42 Using AI to simplify healthcare data for personalized patient care

11:44 How RhythmX AI combines clinicians and AI to transform medicine

13:52 Addressing PCP burnout, access issues and transforming healthcare

16:12 Seeking gritty, humble and mission-driven individuals for healthcare innovation

To find out more about all the great work happening at RhythmX AI, check out the website www.rhythmx.ai 

Today's guest is Josh Soper, Chief Revenue Officer at Norseman Services. Founded in 2014, ​Norseman Services is a Maryland-based IT consulting firm specializing in ServiceNow solutions for both public and private sector clients. They offer a comprehensive suite of services, including strategic advisory, platform implementation, workflow optimization and ongoing operational support. Norseman Services focuses on delivering tailored digital transformation solutions that enhance operational efficiency and customer experience.

Josh is a seasoned Technology Services Executive with a passion for building high-performance digital transformation teams across diverse technology sectors. His leadership is centered on achieving significant business outcomes and accelerating time to value for his clients. With a blend of expertise, business acumen and an execution-focused approach, Josh strives to be a standout leader in the realm of digital transformation.

In the episode, Josh talks about:

0:00 His 25 year journey in IT staffing, sales, leadership and growth

2:41 An insight into Norseman Services' impact in the public sector

4:13 A Specialized ServiceNow partner with expertise, funding and experience

6:19 Use case of fixing failed implementations, optimizing public sector IT

9:09 "Expertise on Demand" for flexible ServiceNow project solutions

10:31 Why ServiceNow success requires industry expertise, not just IT knowledge

11:47 Helping customers maximize ServiceNow’s value and efficiency

13:46 Offering a family-oriented, stable and accountable workplace

15:29 Hiring focus on solution and business process consultants for success

Today's guest is Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions. Founded in , Dexian is a force for positive change in the world of work. The company's vision, mission and values drives them to connect organizations and individuals, create purpose and provide meaningful opportunities. Their brand blueprint defines not just who they are, but also the promise, purpose, and unique processes that set them apart.

Jan is a collaborative, results-driven leader who thrives on the success of customers. She is experienced in enterprise and IT service management, organizational change, process management, on-boarding and user adoption, training design and delivery, customer support services. Jan holds deep knowledge the ServiceNow platform and had conducted proven strategies to maximize the value derived from its use.

In the episode, Jan talks about:

0:00 Her career journey into IT transformation and customer-focused leadership

2:22 How she started with ServiceNow, led transitions & focused on customer success

4:32 Challenges in balancing family, work, leadership and impact

6:37 Balancing leadership roles, adapting to needs and delegating effectively

10:03 ServiceNow's investment in AI, especially agentic AI is transformative

11:03 Generative AI creates new things, while agentic AI works independently

12:12 How virtual agent evolved to improve efficiency and customer satisfaction

14:46 Advice to balance priorities, control what you can and stay grateful

Today's guest is Thomas Cohrs, CEO at Servistio. Founded in 2025, Servistio - part of the STI Group - combines decades of experience at the interface between business and IT with in-depth ServiceNow expertise. As an official ServiceNow Consulting & Implementation Partner, they help companies automate processes, save time and fully leverage the potential of their platform. Together, they design digital workflows that make your business faster, smarter and future-proof.

In the episode, Thomas talks about:

0:00 His 25+ years in IT, now leading ServiceNow at STI Consulting

3:04 Servistio, a new ServiceNow-focused company, backed by STI group expertise

5:14 Their boutique ServiceNow firm specializing in customer and employee workflows

7:32 How ServiceNow enhances logistics, real estate and HR through automation

12:48 Targeting mid-market companies with standardized ServiceNow solutions for growth

17:36 How AI and automation streamline tasks, enhancing human interaction and experience

Today's guest is Chad Sheridan, Chief Innovation Officer at NetImpact Strategies. Founded in 2009,​ NetImpact Strategies is a leading provider of digital transformation support to the U.S. federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements and modernisation initiatives, NetImpact plays a pivotal role in reshaping the digital landscape of government agencies. 

Chad is a results-driven executive leader with a proven track record in developing high-value programs and solutions. He enhances customer experience and efficiency by integrating business processes with technology to drive innovation and cost savings. A skilled mentor and team builder, Chad has led teams of up to 1,500 personnel, excelling in operations, project management and strategy while consistently delivering projects ahead of schedule and under budget, empowering high-performance teams and sustainable growth.

In the episode, Chad talks about:

His journey from nuclear engineer to CIO, driving innovation relentlessly,

Driving digital transformation for federal agencies at NetImpact Strategies,

How NetImpact extends ServiceNow with tailored, efficient digital solutions,

Using ServiceNow for strategic management, replacing costly legacy systems,

Team growth and standardizing ServiceNow solutions,

How ServiceNow integrates business functions & AI enhances efficiency,

Living values, customer focus, growth mindset and learning culture

Today's guest is Shayde Christian, Chief Data & Analytics Officer at Cloudera. Founded in 2008, Cloudera believes that data can make what is impossible today, possible tomorrow. They empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

Shayde leads all data and analytics functions at Cloudera, overseeing data science, machine learning, business intelligence, data architecture, data engineering, platform engineering and DevOps. He helps customers navigate their hybrid cloud migration and optimization journeys. Shayde has built or revitalized six enterprise data analytics organizations for Fortune 500 companies, global tech firms and startups.

In this episode, Shayde talks about:

His unique career journey, following passions and pursuing a true calling,

How Cloudera evolved beyond Hadoop, pioneering AI-driven data solutions,

Driving success through secure AI, data quality and feedback,

Scalability, ROI, killer apps and AI-driven automation,

Why attracting AI talent is hard; teams bootstrap skills internally,

Why Cloudera is a great place to work with a focus on innovation and purpose,

How his team aims to bridge the tech-business gap using AI,

Leading the software evolution, investing in generative AI for success

Today's guest is Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB in Sweden. Founded in 2008, Netgain is Sweden's largest ServiceNow partner, focusing on customer needs with Swedish ownership and leadership. Their expert consultants are dedicated to ensuring effective and secure solutions for both private and public sectors. Netgain is more than a technical provider; they work closely with clients to create sustainable and value-driven solutions

Tanja has been working with software services delivery for over 20 years. With a broad background in IT implementation, IT operations and process development, she has specialized in how organizations can maximize value from their tech stack allowing them to increase productivity and efficiency. Since 2017, she has been working with the ServiceNow platform, and how that can be used to improve and automate company processes, primarily in ITSM and CSM.

In the episode, Tanja discusses:

Her journey from business to tech, navigating challenges and leadership,

Focus on process development and ServiceNow platform ownership,

Working smarter with ServiceNow, replacing legacy tech efficiently,

Her role combining strategy and customer-facing projects at Netgain,

Leading CSM solutions at Netgain to maximize platform value,

Learning continuously to enhance understanding and communication in ServiceNow,

Enhancing user experience, data accuracy and staying ahead with AI,

Work-life balance and passion for running marathons,

Excited for growth at Netgain, running 100k and traveling in 2025

Today's guest is Tarek Shamounki, US Public Sector Partner Leader at ServiceNow. Tarek leads the strategic alignment and execution of ServiceNow's partner sales strategy to deliver innovative solutions and outcomes for their federal customers. With over 20 years of experience in the federal and public sector software and SaaS industry, Tarek has a proven track record of building successful teams, structuring complex enterprise deals and growing market share.

Before joining ServiceNow in April 2023, Tarek was the Chief Channel Officer for Federal Civilian at Microsoft, where he empowered field sellers and industry partners to meet the vision and mission of their federal civilian customers. He also managed the global public sector alliance with Microsoft at AvePoint, a leading cloud data management company, and supported the growth of some of our top strategic accounts in public sector. He is passionate about enabling digital transformation and innovation in the federal space.

In the episode, Tarek talks about:

Becoming an experienced leader in U.S. public sector and partnerships,

Being customer-first, partner-driven, mission-focused and building trust,

Focus on strategic partnerships, platform-first approach, government efficiency and rapid modernization,

How AI shifts jobs but creates new opportunities, enabling growth,

Building mission-focused offerings with partners to drive growth,

ServiceNow offering big growth opportunities for committed partners.

Today's guest is Amanda Sandelin, ServiceNow Developer at Axians SE. Axians have seen themselves as a challenger to the existing and have built their business on trying to be closer, faster and more flexible than the largest IT suppliers. The company are responsible for innovative IT solutions that simplify for their customers. Axians is aimed at businesses that place the highest possible demands on customer service, specialist knowledge, availability and IT & telecom systems that work around the clock, 365 days a year.

Axians strives to reduce their own and their customers' environmental impact. By following a detailed action plan, they ensure that their projects contribute to sustainable development. Axians help their customers achieve environmental goals such as water savings in cities, reduced fuel consumption and optimization of energy consumption. Axians has been ISO 14001 certified since 2015 and they have developed the GreenEdge application, that helps companies track and automate their sustainability efforts.

In the episode, Amanda discusses:

Her background & how she came into the world of ServiceNow,

Seizing the mentorship opportunity to learn something new,

Enjoys challenges with real-world application of ServiceNow,

Prefers practical learning; real-world challenges are harder but enjoyable,

How mentorship and support led to presenting at Knowledge,

Rise Up is challenging but achievable while changing careers,

What the near future looks like for Amanda

Today's guest is Andreea Ioan, Senior Expert IT Platform Manager at OMV in Vienna, Austria. Founded in 1956, OMV focus on the exploration, production and distribution of oil and natural gas, as well as providing energy solutions, including renewable energy and sustainable technologies. OMV operates in multiple sectors, including refining, chemicals and gas, with an emphasis on innovation and environmental responsibility. They aim to contribute to the global energy transition while maintaining a commitment to high standards in sustainability and safety.

Andreea is a highly motivated and detail-oriented Senior IT Expert. With a background in Project Management, Process Management and Service Management, she is skilled in managing complex projects and initiatives from start to finish. With a proven track record of success in a large international organization, Andreea brings a wealth of experience in developing and executing strategies that drive growth and profitability. Her expertise includes Project Planning and Execution, Budget Management, Stakeholder Engagement and Business Process Design/Improvement.

In the episode, Andreea discusses:

Her career journey from Romania to Austria, focusing on personal growth,

Relocating involves challenges, growth, decision-making and family support,

Starting with ITSM in 2019 and growing the platform with 10+ modules,

How governance, operating models and health checks ensure platform success,

Why ITSM is her favourite module due to its foundational role,

Starting with a pilot for Gen AI using personas, feedback and agility,

Implementing Gen AI through weekly sprints, testing and user sessions,

Observing efficiency gains and time savings led to adopting Gen AI,

Why slowing down helps growth, reflection and overcoming challenges,

Advice to embrace fear, take risks and growth will follow

Today's guest is Eric Crawford, Director, Business Transformation & Strategy at ServiceNow. Throughout his career, Eric has founded, acquired and sold businesses. He has executed and consulted on global technology programs for the largest and most complex companies and brands in the world. He is driven to solve problems, make connections and make big things happen. He has worked with and learned from many intelligent people with varied backgrounds.

At ServiceNow, Eric leads global and regional strategy and transformation initiatives within the Customer Excellence Group (CEG). His role involves leading strategic initiatives to improve adoption, retention and satisfaction, aligning sales, delivery and operations on key priorities and programs, and using data to drive efficiency, scalability and improvement. With a focus on measurable outcomes and operational excellence, Eric aims to optimize processes, enhance the customer experience and deliver tangible value for customers across the world.

In the episode, Eric talks about:

His non-traditional journey blending entrepreneurship, corporate leadership and consulting,

Joining ServiceNow and being amazed by platform's limitless capabilities,

Managing ServiceNow's power, customer expectations and deliverables,

His transition to leadership and mentoring a team,

Transitioned to transformation leadership, preserving culture & solving business challenges,

AI is the new digital transformation, driving efficiency and growth,

Expanding their focus to customer excellence, adoption and growth,

Advice to take risks early, believe in yourself and grow into the role,

Stay irreplaceable, keep innovating, and stay hungry and humble

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com